Provides SPIC With Fast And Convenient Services Center For Customer

Background

SPIC is a large energy company involved in photovoltaic business, operation and maintenance, energy storage and other fields. Their business processes need to be supported by efficient customer service systems to increase customer satisfaction and operational efficiency. Faced with huge customer service and equipment maintenance needs, the group needs to integrate its dispersed service channels and provide a unified customer service and operation and maintenance management platform.

Solution

• 1. Omnichannel customer service system

  By integrating online customer service, call center and ticketing system, a unified customer service interface is established to achieve seamless connection of service processes.

• 2. Supplier service platform

  Provide suppliers with a unified service platform to standardize and automate service processes and improve service levels.

• 3. Strengthen service automation

  Employ automation technology and intelligent tools such as chatbots and self-service portals to reduce response times and increase processing efficiency.

Achievements

• 1. Business integration and collaboration

  Integrate photovoltaic business, operation and maintenance and energy storage services to break information islands and achieve data sharing and business collaboration.

• 2. After-sales operation and maintenance optimization

  Efficient operation and maintenance management functions improve the response speed and service quality of equipment maintenance.