Udesk Developer Center

Instructions for Use

Welcome to use Udesk API and SDK. Before using, you need to have a Udesk enterprise account: Register Account.

If you encounter any issues during use, please feel free to contact us: Contact Us.


[Ticket Interface]

[Customer Interface]

[Customer Company Interface]

[Custom Fields Interface]

[Agent Interface]

[Instant Messaging Interface (Beta)]

[Outbound Task Interface]

[Survey Interface]

[Customer Service Notification Interface]

[Knowledge Base Interface]

[Event Callback]

[Operation Log Interface]

[Employee Monitoring Interface]

[Product Order Interface]

Third-Party Integration

[Udesk WebIM Web Plugin]

[IM Workbench Auxiliary Component Messaging]


[WeChat Customer Tag Push]

[Mini Program]


[Call Component]

[Call Event Push]

[Call Trigger Push]

[Call Center Intelligent Routing External Interface]

[Instant Messaging Dialogue Routing External Interface]

[Call Center customer_token Query API]

[Feedback Tag Supports Parameters]

[Ticket SDK]

[Field Push]

[IM Console Structured Message]

[CEM JS-SDK Technical Documentation]

[WeChat Full Simulation Docking]

[IM Dialogue Chat Record Independent Page]

[IM Customer Service Client SDK]


[Get Application and Chatbot List Interface]

[FAQ Knowledge Base Category Interface]

[FAQ Knowledge Base Interface]

[Chatbot Session Interface]

[Webhook Interface]

[Task-Based Dialogue Entity Interface]

[Data Library Dialogue Interface]

[Dialogue Record Interface]

CallCenter PaaS API

[CCPaaS Backend API]

[CCPaaS Application-Side API]

[CCPaaS Frontend SDK API]

[CCPaaS Frontend SDK UI]


[AI Outbound]

[Get Details of Specified callId]

[Call Record Callback]

[Query Call Records under AI Automatic Outbound Tasks]

[Automatic Outbound Task Gets Relay Number List]

[Automatic Outbound Task Gets Number Pool List]

[Automatic Outbound Task Gets Work Time List]

[Automatic Outbound Task Gets Outbound Template List]

[Automatic Outbound Task Gets Robot Script List]

[Automatic Outbound Task Gets Task Contact List]