Get Employee Monitoring Data

This interface is used to obtain employee monitoring data.

Request Method

GET /agent_monitor_infos

Request Parameters (Query String)

Parameter Name	Type	Required	Description	Restrictions
user_group_id	Integer	No	Customer service group ID
module_type	String	No	Customer service system module

Detailed Parameter Description

user_group_id

If not passed, all employee information will be returned.

module_type

If not passed, all module statuses will be returned.

• IM template status corresponds to im
• Ticket acceptance status corresponds to ticket_receive
• CC module status corresponds to call
• Video module status corresponds to mpv

Return Data

Attribute Name	Type	Description
code	Integer	Execution result code, 1000 means success
data	Array	See below for details

Structure of data

Parameter Name	Type	Description
id	Integer	Employee ID
nick_name	String	Employee nickname
avatar	String	Employee avatar link
duty	String	Employee position
ticket_receive_status	Boolean	Ticket acceptance status
im_status	String	IM status
call_status	String	Call center status
mpv_status	String	Video status

Status Meaning

• online: Online
• offline: Offline
• busy: Busy
• idle: Idle

Example

Request

curl https://demo.udesk.cn/open_api_v1/agent_monitor_infos?email=admin@udesk.cn&timestamp=1494474404&sign=6892f1b794071c260e1b1eac15df588fc919c9e86eb742affaa742ad6c03cb52&nonce=2d931510-d99f-494a-8c67-87feb05e1594&sign_version=v2
-X GET
-H 'content-type: application/json' \

Return

{
"code": 1000,
"data": [
{
"id": 1,
"nick_name": "agent1",
"avatar": "https://pro-cs.oss-cn-hangzhou.aliyuncs.com/agent_header/e_1579165834536_ua464.jpeg",
"duty": null,
"ticket_receive_status": true,
"im_status": "busy",
"call_status": "offline",
"mpv_status": "idle"
},
{
"id": 2,
"nick_name": "agent2",
"avatar": null,
"duty": null,
"ticket_receive_status": true,
"im_status": "offline",
"call_status": "offline",
"mpv_status": "online"
}
]
}