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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such "customer service dilemmas": Traditional ...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the "2025 China Tech Global Expansion High-Growth En...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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This chaos of "tweaking prompts based on gut feeling" stems from a lack of refined management methods. Fortunately, the LLM observability capabilit...
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In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
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AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
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As a leader in China’s interest-based social networking sector, TT Voice, a flagship product of Guangzhou QWan Network Technology Co., Ltd., has am...
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In the era of the customer experience economy, call centers are transforming from cost centers to value creation hubs, and their service quality di...
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AI agents built on multi-model collaboration architectures integrate over 15 cutting-edge open-source and proprietary models, including internation...
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Customer Service& Support Blog