Omnichannel Chat
Manage all customer communication channels via one unified platform.
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Live Chat
We are always ready to serve all customers with fast and friendly responses
Call Center
Simplify your agents' business call management with various supporting features.
AI Chatbot
Transform your customer service with AI and chatbot technology.
Voice Chatbot
Smart AI bot to help you answer all customer inquiries.
Video Chat
Deliver a more personalized customer service experience with video chat feature
Ticketing
Ticketing system to simplify customer service management.
Insight
Comprehensive reporting and analytics tool to monitor your service performance.
Voice of Customer
Comprehensive insights to elevate customer experience
Government
Digital solutions for efficient public service management.
Travel & Hospitality
24/7 multilingual services for superior guest experiences.
Cross-border Business
Smart tools to drive global growth and remove barriers.
Finance
AI-powered growth and optimized financial advisory services.
Manufacturing
Smart quality inspections to cut costs and boost output.
Enterprise
Optimize operations and accelerate digital transformation.
Retail & E-commerce
Upgrade service experience and marketing transformation.
Energy
Personalized services to boost brand image and satisfaction.
Small Businesses
Efficient tools to elevate quality and fuel business growth.
Healthcare
Secure, personalized support for patient health and care.
Car
Intelligent systems for sustainable automotive development.
Startups
Agile AI solutions to support rapid growth and innovation.
SPIC
Efficiently optimizing customer support and automating after-sales operations
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Capital Metro
Relying on the smart voicebot 96123, customer service management efficiency has improved significantly
China Customs
Implementing 24/7 smart customer service
Taikang Life Insurance
Implementing a smart platform to streamline tasks and enhance support
Ppdai
Improving issue resolution, global call quality, and efficient ticket handling
Finvolution
Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management
Postar
Implementing an AI-based customer service system to support fast logistics and e-commerce operations
Bank Everbright
Improving banking service efficiency
CEBBbank
Improving outbound call efficiency
Watsons
Integrating an AI chatbot to resolve 85% of customer issues
Chow Tai Fook
Improving customer service management, satisfaction, and efficiency
Estee Lauder
Implementing an AI-based platform to improve customer service efficiency
SONY
Improving customer service quality with automated processes and smart routing
Unilever
Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis
RELX
Implementing an AI platform to improve customer service efficiency
Grup-Map
Integrating an omnichannel system to improve customer service quality
4px
Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions
Panda Delivery
Improving food delivery service efficiency
SF Express
Shell
Costs down, efficiency up, and better management through data analysis
Renon Power
Implementing a chatbot to improve cost efficiency
ExxonMobil
Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs
MEIYA
Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features
Royal Caribbean
Integrating an omnichannel customer service platform to improve guest satisfaction on board
Hong Kong Airlines
Improving flight ticket management and passenger service with a cloud-based automated system
HILTON
Providing multilingual support, with a bot handling common inquiries to reduce workload
SANY
Building an omnichannel customer service platform and multilingual customer service
XCMG
Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction
3M
Simplifying outbound calls with over 30 script sets
Dyson
Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs
Schneider
The AI bot integrates various product materials to create a unified smart service
BYD
Opening both domestic and international customer channels, and significantly improving efficiency
VOLVO
Based on an integrated AI marketing service solution, achieving key business growth
Chery
Udesk | Standard SOP for Chery | Improving Service Efficiency
Tineco
Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for
Banggood
Udesk | Integrated SOP for Banggood | Optimizing Customer Service
Patpat
Using an omnichannel customer service system to handle cross-border buyer inquiries
Baomi Technology
Improving service ticket handling efficiency
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Customer Service Software Guides & AI Agent Blogs | Udesk