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In today’s digital marketplace, the moment a customer reaches out for help is a critical point of contact—a moment of truth. It’s a chance to solid...
338
As we look toward 2026, the customer service landscape is being reshaped by AI integration, omnichannel fluency, and a strategic shift from cost ce...
107
The global intelligent customer service (ICS) market has entered a new era of value-driven innovation, with generative AI (GenAI) transforming syst...
103
Omnichannel integration serves as the core capability for online customer service systems to unify services across multiple scenarios. However, sta...
549
In today’s fiercely competitive business environment, customer service has become a critical factor for enterprises to stand out. As an advanced so...
650
In today’s fiercely competitive business landscape, customer service has become a pivotal factor for enterprises to stand out. As an advanced solut...
577
When a customer sends product fault images at 2 AM, the system can automatically identify the problem type and push maintenance guidelines; when an...
784
In the current highly competitive solid wood furniture market, consumers’ pursuit of quality, environmental friendliness, and personalization has b...
386
Against the backdrop of rapid technological iteration, the 3C electronics (Computer, Communication, and Consumer Electronics) industry is fiercely ...
750
Against the backdrop of rapid technological iteration, the 3C electronics (Computer, Communication, and Consumer Electronics) industry is fiercely ...
664
Customer Service& Support Blog