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As the daily volume of customer service conversations surges past 100,000, the shortcomings of traditional manual quality inspection—"a sampling ra...
150
Artificial Intelligence (AI) in customer service refers to the use of intelligent technologies to create fast, efficient, and personalized support ...
331
Amid the wave of Industry 4.0 and Intelligent Manufacturing, the digital transformation of China's manufacturing industry is accelerating from a me...
193
From the early simple model of "centralized incoming and outgoing calls handled by human agents" to today’s "omnichannel intelligent interaction hu...
156
"Hello, this is a customer service representative from XX Company..." Have you ever received such a call? If you pay close attention, you may notic...
312
In the massive gears of the manufacturing industry, every employee is a key component driving production. However, amid complex production processe...
275
In the era of economic globalization, Chinese enterprises' overseas expansion has become an inevitable trend. In exploring overseas markets, precis...
372
In the 2025 wave of enterprise digital transformation, smart customer service systems have evolved from "cost centers" to "growth engines." Accordi...
276
In the era of customer experience-driven growth, call center systems have evolved from traditional "call answering tools" to enterprises' "intellig...
182
In 2025, as global business competition intensifies, overseas customer service systems have transformed from "cost centers" to "brand value engines...
60
Customer Service& Support Blog