Customer Service& Support BlogThe 2026 Guide to Large-Scale Model Intelligent Customer Service: Selection and Implementation
Imagine a customer service system that doesn’t just answer questions but anticipates needs, understands context across multiple interactions, and m...
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Imagine a customer service system that doesn’t just answer questions but anticipates needs, understands context across multiple interactions, and m...
324
The global customer service landscape is undergoing a paradigm shift driven by generative AI and global expansion demands. By 2026, the global inte...
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As Gartner predicts, 85% of global call centers will integrate generative AI deeply by 2026, reshaping customer service from "reactive resolution" ...
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As customer experience continues to define brand success, call center systems are evolving into sophisticated engagement hubs powered by AI, automa...
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The global call center industry has entered an era of "AI-native value creation" in 2026, with the core competition logic shifting from functional ...
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The intelligent customer service landscape of 2026 is defined not by rule-based chatbots, but by sophisticated large model (LM) platforms that unde...
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In today’s interconnected global market, customer service has evolved from a cost center into a primary driver of brand loyalty, retention, and rev...
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In an era where customer experience (CX) has become the ultimate competitive differentiator, global enterprises are increasingly relying on sophist...
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As we look toward 2026, the customer service landscape is being reshaped by AI integration, omnichannel fluency, and a strategic shift from cost ce...
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The global intelligent customer service (ICS) market has entered a new era of value-driven innovation, with generative AI (GenAI) transforming syst...
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