Customer Service& Support Blog2025 Cloud Call Center System: Definition Upgrade & AI Agent’s Full-Scenario New Paradigm
In 2025, digital transformation enters the deep water zone, and the customer service industry is witnessing a disruptive revolution. The cloud call...
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In 2025, digital transformation enters the deep water zone, and the customer service industry is witnessing a disruptive revolution. The cloud call...
220
For cross-border e-commerce, Black Friday is not just a "sales sprint" but a "service exam" - with buyers from 200+ countries worldwide flooding in...
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As the daily volume of customer service conversations surges past 100,000, the shortcomings of traditional manual quality inspection—"a sampling ra...
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Artificial Intelligence (AI) in customer service refers to the use of intelligent technologies to create fast, efficient, and personalized support ...
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Amid the wave of Industry 4.0 and Intelligent Manufacturing, the digital transformation of China's manufacturing industry is accelerating from a me...
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From the early simple model of "centralized incoming and outgoing calls handled by human agents" to today’s "omnichannel intelligent interaction hu...
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"Hello, this is a customer service representative from XX Company..." Have you ever received such a call? If you pay close attention, you may notic...
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In the massive gears of the manufacturing industry, every employee is a key component driving production. However, amid complex production processe...
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In the era of economic globalization, Chinese enterprises' overseas expansion has become an inevitable trend. In exploring overseas markets, precis...
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In the 2025 wave of enterprise digital transformation, smart customer service systems have evolved from "cost centers" to "growth engines." Accordi...
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