Customer Service& Support BlogStep-by-Step Guide to Building a Customer Service Ticketing System from Scratch
In an enterprise's customer service system, a ticketing system is an indispensable component. It not only standardizes service processes but also s...
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In an enterprise's customer service system, a ticketing system is an indispensable component. It not only standardizes service processes but also s...
240
In the manufacturing industry, enterprises are confronted with fierce market competition and ever-changing customer demands. To maintain competitiv...
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Amid the 2025 digital wave, enterprise knowledge management has evolved from a passive model of "document archiving" to an active empowerment syste...
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Driven by the dual forces of tightening regulatory compliance and service quality upgrading, intelligent quality inspection systems in 2025 have ev...
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In the process of enterprise service digitalization, AI-powered ticketing systems have evolved from "auxiliary tools" to "efficiency hubs." Whether...
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Amid the wave of digital transformation, intelligent outbound call robots have become a powerful tool for enterprises to reduce costs and improve e...
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Chinese enterprises' overseas expansion has entered a new phase of "refined operations", yet overseas customer service faces multiple challenges: m...
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Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
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Udesk Overseas Intelligent Customer Service System – a single platform that integrates a cloud call center, online customer service, and work order...
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Have you ever had such experiences: when returning or exchanging goods on an e-commerce platform, the customer service says "it has been recorded" ...
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