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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
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"Over 30 customers waiting in line during peak inquiry periods, with soaring complaint rates due to delayed responses from human agents; no one att...
238
"Hello, this is XX Company Customer Service. Agent ID 8818 speaking." The call I received last week caught me off guard—its voice was soft and natu...
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IDC’s 2025 Cross-border Service Digitalization Report shows that enterprises with comprehensive multilingual support have an overseas customer rete...
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As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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"Hello, the number you are calling is currently busy. Please try again later..." When customers anxiously dial the after-sales hotline only to hear...
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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
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Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
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In the manufacturing industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. As market competitio...
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"Customers inquire via WhatsApp but have to switch to email for a response", "European and American customers complain about no response due to tim...
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Today, scenarios like "AI customer service responding to professional questions in seconds" and "enterprise assistants accurately extracting data" ...
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