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Product Matrix
Serving enterprise customers with "escort"
Customer Communication
Omnichannel
Be available for your customers whatever channel of communication they choose.
Learn moreLive Chat
Be available for your customers in an instant.
Learn moreCall Center
Make it easy for your agents to provide exceptional voice service with an intuitive.
Learn moreVideo Chat
Real Time Video Chat with Customers
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AI-Driven Chatbot
AI Chatbot
Revolutionize your customer service with AI and chatbots.
Learn moreVoice Chatbot
AI-powered bot that provides intelligent answers to customer queries.
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Service and Insight
Ticketing
A powerful ticketing system to easily manage customer service requests
Learn moreVoice of Customer
Powerful Customer Insights and Transformational Results
Learn moreInsight
A comprehensive reporting and analytics tool to measure and monitor service performance.
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Customer Cases
Watsons's customer service system
Watsons' online business is booming, but faces challenges like high user traffic and costly customer service. Udesk integrates across channels, deploying an AI chatbot that handles 85% of common issues. This reduces the workload on human customer service, enhancing efficiency.
Watsons's customer service system
Watsons' online business is booming, but faces challenges like high user traffic and costly customer service. Udesk integrates across channels, deploying an AI chatbot that handles 85% of common issues. This reduces the workload on human customer service, enhancing efficiency.
J&T Express's customer service system
As a global logistics service provider, Jitu requires a more efficient and stable customer service system to support its expanding business. Udesk has significantly enhanced Jitu's customer service quality and efficiency through automated processes and intelligent routing features. This has also boosted employee productivity.
Capital Metro's customer service system
Capital Metro's customer service handles a large daily inquiry volume, complicated by noise and similar station names. Udesk addresses this with its GaussMind "Original Mind Engine" for customized voice recognition, swiftly developing the 96123 intelligent voice bot.
3M's customer service system
Fueled by new technology, traditional global manufacturing industries are undergoing transformative opportunities. Udesk simplifies outbound call scripting with over 30 sets tailored for product supplier screening, potential customer screening, and event notification. Each scenario features a dedicated robot, eliminating manual script training and reducing 70% of manual workload by merely overseeing the robot.
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