Customer Service Software Guides & AI Agent Blogs | Udesk

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Live Chat

We are always ready to serve all customers with fast and friendly responses

Call Center

Simplify your agents' business call management with various supporting features.

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Video Chat

Deliver a more personalized customer service experience with video chat feature

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Voice of Customer

Comprehensive insights to elevate customer experience

Government

Digital solutions for efficient public service management.

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Cross-border Business

Smart tools to drive global growth and remove barriers.

Finance

AI-powered growth and optimized financial advisory services.

Manufacturing

Smart quality inspections to cut costs and boost output.

Enterprise

Optimize operations and accelerate digital transformation.

Retail & E-commerce

Upgrade service experience and marketing transformation.

Energy

Personalized services to boost brand image and satisfaction.

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Healthcare

Secure, personalized support for patient health and care.

Car

Intelligent systems for sustainable automotive development.

Startups

Agile AI solutions to support rapid growth and innovation.

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

China Customs

Implementing 24/7 smart customer service

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Bank Everbright

Improving banking service efficiency

CEBBbank

Improving outbound call efficiency

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

SONY

Improving customer service quality with automated processes and smart routing

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

RELX

Implementing an AI platform to improve customer service efficiency

Grup-Map

Integrating an omnichannel system to improve customer service quality

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Panda Delivery

Improving food delivery service efficiency

SF Express

Improving customer service quality with automated processes and smart routing

Shell

Costs down, efficiency up, and better management through data analysis

Renon Power

Implementing a chatbot to improve cost efficiency

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

SANY

Building an omnichannel customer service platform and multilingual customer service

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

3M

Simplifying outbound calls with over 30 script sets

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Schneider

The AI bot integrates various product materials to create a unified smart service

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Baomi Technology

Improving service ticket handling efficiency

Search the whole station

Guide

Freshdesk vs Udesk: Which Is Better for Global Support in 2026?

Side-by-side Freshdesk vs Udesk comparison for global customer service. Evaluate features, pricing, multilingual support, and omnichannel capabilit...
03/07/2026 345
Freshdesk alternative global Freshdesk comparison customer service Freshdesk vs Udesk Guide
Gorgias Alternatives for Shopify Stores in 2026

Looking for a Gorgias alternative for Shopify? Compare top ecommerce helpdesk alternative tools with native Shopify integration, transparent pricin...
03/07/2026 502
ecommerce helpdesk alternative Gorgias alternative Shopify Gorgias alternatives Guide
Zendesk Alternatives for Cross-Border E-commerce in 2026

Looking for a Zendesk alternative for cross-border ecommerce? Compare top global Zendesk alternative tools for online sellers, with deep e-commerce...
03/07/2026 418
global Zendesk alternative Zendesk alternative cross-border Zendesk alternatives for ecommerce Guide
Best Intercom Alternatives for SMBs in 2026

Looking for an affordable Intercom alternative for small business? Compare top Intercom alternative SMB tools with transparent pricing, no per-reso...
03/07/2026 388
affordable Intercom alternative Intercom alternative SMB Intercom alternatives for small business Guide
Customer Service for European Cross-Border Sellers: A GDPR-Compliant Guide

Understand GDPR requirements for support data, multilingual best practices, and local channel strategy for EU ecommerce. Build compliant European c...
03/07/2026 219
customer support for EU ecommerce European cross-border customer service GDPR compliant customer service Guide
How to Set Up a Customer Service System for Cross-Border E-commerce

A step-by-step guide to global customer service setup for online sellers. Cover omnichannel integration, multilingual support, multi-timezone sched...
02/07/2026 286
cross-border ecommerce customer service customer support for international sellers global customer service setup Guide
The Complete Guide to Multilingual Customer Support in 2026

Learn how to offer multilingual support for global teams. Compare native agents, translation, and AI models, evaluate multilingual help desk softwa...
02/07/2026 157
how to offer multilingual support multilingual customer support multilingual help desk software Guide
Customer Service for Latin America (LATAM) E-commerce: Channels & Localization

Build scalable LATAM ecommerce customer service with WhatsApp-first support, Spanish and Portuguese customer support, and local payment workflows. ...
02/07/2026 89
customer support Latin America LATAM ecommerce customer service Spanish Portuguese customer support Guide
Customer Service System for Southeast Asia E-commerce: A Complete Guide

Learn how to build scalable Southeast Asia ecommerce customer service. Cover local channels (WhatsApp, LINE, Shopee, Lazada), multilingual support,...
02/07/2026 425
customer support for SEA markets multilingual support Southeast Asia Southeast Asia Ecommerce Customer Service Guide
Best Customer Service Software for Small Businesses in 2026

Find the best customer service software for small business in 2026. Compare top small business help desk tools by budget, team size, and features t...
02/07/2026 381
affordable customer support software best customer service software for small business small business help desk Guide

The article is original by Udesk

Expand more!