Provides Taikang Life Insurance With Fast And Convenient Services Center For Customer

  • Background

    Taikang Insurance has been listed on the Fortune Global 500 for multiple consecutive years. It has a wide range of businesses that cover insurance, asset management, and healthcare. With the continuous growth of Taikang Group’s employees, there has been a rapid increase in the demand for various internal services such as resume screening, new employee onboarding, policy updates, and IT services. This has led to a rapid increase in the number of personnel in functional teams, yet problem-solving remains challenging. Therefore, there is a need to automate repetitive tasks, reduce low-level repetitive work, and improve work efficiency.

  • Solution

    • 1.Internal Service Intelligence

      The introduction of intelligence is the highlight of this project, which covers over 90% of employee inquiries through business research and script refinement.

    • 2.Enterprise Knowledge Sharing Search

      Intelligent knowledge search is embedded in Feishu to create a knowledge base management platform and intelligent search platform, allowing knowledge to better serve employees.

    • 3.AI Chatbot

      Integrate HR systems, HCM, recruitment systems, financial systems, and attendance systems to enable the chatbot to automatically provide feedback and handle employee issues.

  • Achievements

    • 1、Improving Work Efficiency

      The intelligent platform achieves an 80% issue resolution rate, quickly resolving a large number of common problems, regulations, and process issues through the chatbot. This greatly reduces the workload of employees, allowing department members to focus more on professional and complex tasks, providing better logistical support for employees.

    • 2、Increasing Employee Satisfaction

      Rapid issue resolution, convenient knowledge search, and precise service through a 360-degree employee profile enable Taikang employees to truly experience the company's care, resulting in significantly increased cohesion within the company.

Taikang Life Insurance
  • Taikang Life Insurance

  • BeiJing, China

  • Finance

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