Customer Service& Support BlogWhat is Automatic Call Distribution (ACD) in Call Center
In today's fast-paced world, customer service is more important than ever. With the rise of technology and the increasing demands of consumers, cal...
547
Search the whole station
In today's fast-paced world, customer service is more important than ever. With the rise of technology and the increasing demands of consumers, cal...
547
Interactive Voice Response (IVR) system is a sophisticated tool integrated into its cutting-edge call center platform. It's designed to streamline ...
641
For BYD's international growth, Udesk provides various functions such as cross-border call centers, foreign ticketing systems, and channel integrat...
512
As communication technologies continue to evolve, the significance of Call Centers cannot be overstated. This article explores the 9 key advantages...
530
Call Centers are indispensable tools for customer service teams, especially in today's rapidly developing economy. This article will introduce you ...
389
Among the various tools and technologies available, call centers stand out as essential components for managing customer interactions effectively. ...
426
From market expansion to product innovation, and further to the evolution of business models, business development plays a key role in shaping the ...
456
Average Handle Time (AHT) plays a crucial role in the customer service industry. It serves not only as a vital metric for measuring service efficie...
506
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
363
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
392