Customer Service& Support BlogWhat is Average Handle Time (AHT) and and Strategies for Reduction
Average Handle Time (AHT) plays a crucial role in the customer service industry. It serves not only as a vital metric for measuring service efficie...
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Average Handle Time (AHT) plays a crucial role in the customer service industry. It serves not only as a vital metric for measuring service efficie...
1216
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
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Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
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There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
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Here are 9 key tips for developing a highly-skilled team through comprehensive training programs.
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Call centers play a crucial role in customer service and brand perception for many businesses.
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Working in a call center can be extremely stressful. Dealing with customers back-to-back all day long requires constant engagement, problem-solving...
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As competition intensifies in the financial sector, acquiring new customers through effective marketing is crucial. While digital channels see high...
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In the digital age, how traditional manufacturing enterprises can keep pace with user demands in marketing and services has been a topic of continu...
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Udesk stands out as the leading inbound call center software, offering a comprehensive suite of features designed to enhance customer experience, s...
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