Customer Service& Support BlogWhen Tourism Meets AI Customer Service: A Dual Evolution of Service and Experience
At the foot of Mount Emei early in the morning, tourist Ms. Wang stared at her phone, worried. She wanted to climb the mountain with her parents bu...
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At the foot of Mount Emei early in the morning, tourist Ms. Wang stared at her phone, worried. She wanted to climb the mountain with her parents bu...
401
In 2025, the global cross-border e-commerce market size is expected to exceed 12 trillion US dollars, with Chinese sellers accounting for 35% of th...
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In the global enterprise service market, Zendesk holds a certain share thanks to its first-mover advantage, while Udesk has risen rapidly through l...
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Driven by the wave of globalization, enterprise overseas expansion has become a trend. However, the journey overseas is not without obstacles—langu...
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In today’s digital era, the healthcare industry is undergoing an unprecedented transformation. With the rapid development of technology, customer s...
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In the field of customer service and marketing, traditional telephone calls have long been criticized for high costs, low efficiency, and poor user...
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In an era where digital services permeate every aspect of life, online customer service systems have transcended the scope of simple communication ...
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In the retail industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. Agents’ service scripts dir...
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In modern enterprise service management, the rapid response and effective resolution of customer issues are core to maintaining customer satisfacti...
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Amid soaring traffic costs and increasingly cautious user decisions, customer service is no longer a passive auxiliary link for answering questions...
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