Customer Service& Support BlogLarge Model-Driven Service Revolution! Complete Guide to Selecting Intelligent Ticket Systems
When customer inquiries shift from "single questions" to "complex needs", and enterprise Ticket volumes surge at a monthly rate of 30%, the traditi...
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When customer inquiries shift from "single questions" to "complex needs", and enterprise Ticket volumes surge at a monthly rate of 30%, the traditi...
275
The leap of artificial intelligence from "tool application" to "productivity transformation" is an inevitable development trend. Under this orienta...
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When Fosun Tourism Group’s AI G.O (Guest Experience Officer) System increased customer satisfaction by 28%, and Great Wall Motors improved internal...
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In the retail industry, enterprises face fierce market competition and ever-changing customer needs. To maintain competitiveness, retail businesses...
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In the deep waters of digital transformation, enterprises face a common dilemma: years of accumulated data—including documents, cases, and process ...
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In the era of stock competition, customer churn has become an "invisible killer" of enterprise growth. Data shows that the cost of acquiring new cu...
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In the vast and bustling world of logistics, countless parcels dart between cities and rural areas every day, like a group of cheerful elves. Behin...
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In today’s increasingly fierce global e-commerce competition, high-quality customer service has become a key differentiating factor for cross-borde...
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When a cross-border e-commerce enterprise faced a brand crisis due to inappropriate customer service scripts, and a bank was penalized by regulator...
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Amid the wave of global business, customer service systems have evolved from "cost centers" to "value hubs". Their ability to connect customers, ac...
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