To Build a Data-driven Customer Service Team, You Just Need an Insight Tool
How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
618Search the whole station
The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
618Customer Relationship Management (CRM) systems are no longer a new term, but how to perfectly integrate with intelligent customer service systems t...
1023Self-service in customer care is reshaping the industry, offering clients instant solutions through AI-powered platforms, enhancing their autonomy ...
633The ticketing system is an essential tool in enterprise customer service management. Monitoring and analyzing key performance indicators (KPIs) can...
1777First Response Time(FRT) in customer service, as one of the key metrics for evaluating the quality of customer service, is crucial and cannot be ov...
750For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
661If your customer service team still uses traditional text or phone calls for customers, it's time to update with Udesk's Video Chat.
787Businesses are in pursuit of innovative strategies that can bridge the gap between customer demands and service delivery, fostering deeper connecti...
644Knowledge base is a centralized repository of information and resources. This article takes you into the
572Artificial Intelligence (AI) reshapes industries and transforming our daily lives. This article uncovers some facts about Chatbot that might just r...
672