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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
As digital services penetrate rapidly today, customer service systems have evolved from "auxiliary tools" to the "core hub" connecting enterprises ...
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Against the backdrop of the global wave of digitalization, where the development of the international digital industry is accompanied by both oppor...
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From September 29 to 30, 2025, the 1st Sri Lanka National AI Expo & Conference (AI EXPO 2025) was grandly held at the King's Empire Hotel in Colomb...
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"Hello, the number you are calling is currently busy. Please try again later..." When customers anxiously dial the after-sales hotline only to hear...
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Traditionally, manufacturing workshops are thought to be filled with the roar of machines, where workers operate equipment intently. Everything the...
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Customer satisfaction is not a result of passive waiting, but a product of active design. As customer inquiries shift from "single-channel" to "omn...
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In today's fast-paced business world, enterprises interact with a diverse range of customers every day. Imagine a large e-commerce enterprise needi...
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In today’s era of surging digital transformation, the battlefield of enterprise services has long expanded from offline to online. Imagine a large ...
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In the manufacturing industry, customer service quality is one of the key factors determining an enterprise’s competitiveness. As market competitio...
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"Customers inquire via WhatsApp but have to switch to email for a response", "European and American customers complain about no response due to tim...
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Customer Service& Support Blog