Customer Service& Support BlogHow to Evaluate the Usability of Video Chat
With its intuitive and efficient nature, video customer service has quickly become a new bridge connecting businesses with consumers, garnering sig...
693
Search the whole station
With its intuitive and efficient nature, video customer service has quickly become a new bridge connecting businesses with consumers, garnering sig...
693
For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
755
If your customer service team still uses traditional text or phone calls for customers, it's time to update with Udesk's Video Chat.
915
Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
1065
The advent of AI-powered conversational interfaces—AI Chatbot, Voice Chatbot, and Video Chat—has transformed how we interact with customers and cat...
1071
With the rise of remote work and global connectivity, selecting the right video chat solution is crucial for success. In this comprehensive guide, ...
739
As customer habits evolve, support needs to seamlessly follow them everywhere - whether browsing online, messaging friends or using apps on the go....
748
As more businesses add video as a customer service channel, it's important to establish the right processes and infrastructure for success.
868
As technology evolves, customers expect engaging, personalized experiences from brands across all channels. While phone and chat remain important, ...
919
Video support allows for personalized customer service interactions that will become increasingly important as consumers continue to demand more hu...
548