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Five reasons why video support is the future of customer service

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Article Summary:Video support allows for personalized customer service interactions that will become increasingly important as consumers continue to demand more human experiences even in our digital world. Here are five key reasons why video is poised to transform customer service:

Video support allows for personalized customer service interactions that will become increasingly important as consumers continue to demand more human experiences even in our digital world. Here are five key reasons why video is poised to transform customer service:

  • It provides face-to-face interactions. Being able to see another human helps customers feel truly understood and cared for1. This personalized touch builds stronger relationships between brands and those they serve.
  • Issues can be resolved more quickly. Through video, agents can see problems demonstrated and collaborate visually to find solutions. Miscommunications are minimized, allowing complex queries to be tackled more efficiently.
  • The customer experience is improved. Live video chats give customers immediate gratification rather than making them wait for call backs or emails2. They feel their issues are addressed in a convenient, priority manner.
  • Agents can provide visual guidance. Step-by-step instructions or product demos are easier to convey via video versus lengthy text explanations alone. Customers benefit from clearer, more engaging guidance.
  • Costs are reduced long term. Video support requires fewer interactions per issue resolved, lowering the total cost of serving customers1. As video technology costs decrease, these savings will be substantial.

To start offering video support, choose a platform like Udesk's Video Chat. It provides high-quality livestreaming with screen sharing and customizable integrations to power personalized video interactions. Udesk ensures privacy and compliance to build customer trust in the digital experience.

In summary, video is poised to transform customer service by enriching interactions and driving greater efficiency through a more human medium. Solutions like Udesk's Video Chat enable this future.

Take our Video Chat for a spin—for free—to see how it can work for your business.

Video Chat

The article is original by Udesk, and when reprinted, the source must be indicated:https://www.udeskglobal.com/blog/five-reasons-why-video-support-is-the-future-of-customer-service.html

video callingVideo Chatvideo customer support

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