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The Udesk News Center is a platform that highlights Udesk product features, advantages, and applications. It offers timely news and updates on both the product and the company, keeping users informed about the latest functionalities and corporate activities.
Artificial Intelligence (AI) in customer service refers to the use of intelligent technologies to create fast, efficient, and personalized support ...
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As the daily volume of customer service conversations surges past 100,000, the shortcomings of traditional manual quality inspection—
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Local time on December 2, 2025, the Huawei Cloud Indonesia Summit grandly kicked off at The Ritz-Carlton Pacific Place Jakarta. With the theme of
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For cross-border e-commerce, Black Friday is not just a
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In 2025, digital transformation enters the deep water zone, and the customer service industry is witnessing a disruptive revolution. The cloud call...
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Amid the explosive growth of digital service demands, user expectations for customer service response speed and accuracy have reached new heights. ...
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In the era of the customer experience economy, service quality has become the core battlefield for enterprise competition. Traditional customer ser...
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As China’s premier customer service AI agent brand for global markets, Udesk has been named to the
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In today's era of increasingly diverse customer needs, enterprise customer service faces three major challenges:
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Customer Service& Support Blog