Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Ticket System

Step-by-Step Guide to Building a Customer Service Ticketing System from Scratch

In an enterprise's customer service system, a ticketing system is an indispensable component. It not only standardizes service processes but also s...
31/10/2025 258
AI Ticket System Ticket Management System Ticket System Guide
How to Choose an AI-Powered Ticketing System? Leading Solutions Comparison & Top Recommendations

In the process of enterprise service digitalization, AI-powered ticketing systems have evolved from "auxiliary tools" to "efficiency hubs." Whether...
30/10/2025 309
AI Ticket System Ticket Management System Ticket System Guide
Customer Service Ticket System: The Efficient Problem Management Assistant in Various Industries

Have you ever had such experiences: when returning or exchanging goods on an e-commerce platform, the customer service says "it has been recorded" ...
24/10/2025 394
AI Ticket System Ticket Management System Ticket System Guide
The ticket management system acts as an intelligent engine for efficient enterprise operations.

In today’s business landscape, management efficiency and service quality have become decisive factors for an enterprise’s success or failure. As bu...
05/09/2025 542
Intelligent Ticket System Ticket Management System Ticket System Customer Story Industry Reports Product Product Reports

The article is original by Udesk

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