Delivering the Full Customer Service Cycle from Pre-Sales to After-Sales
Omnichannel intelligent customer service platform for businesses worldwide — connecting consultation, orders, logistics, work orders, and CRM in one automated workflow.
Standard requests automated
Omnichannel service
Connected business systems
AI & Human Collaboration
Auto handover for complex cases
Service Agent Udesk
Service Agent is a full-chain intelligent service platform that integrates with various channels and business systems. It automatically recognizes customer service requests, connects all processes from pre-sales consultation, order fulfillment, returns and exchanges, to complaint handling. This enables automated service workflows and significantly improves customer service team efficiency.
Use Cases
Core Value
Resolves the entire process in an integrated manner — from request identification, business analysis, task distribution, business execution, outcome follow-up, to customer experience evaluation.
Intervenes early on order fulfillment anomalies without waiting for customer complaints, reducing complaint rates and negative reviews.
The agent system handles standard tasks automatically, while dispute issues, compensation, and high-risk items are transferred to human handling.
Collects data across the entire service process to drive iteration of product, warehouse, logistics, and operational strategies.
Connects with various business systems including online customer service, call center, orders, warehouse, logistics, work orders, and CRM.
Frequently Asked Questions
Traditional robots focus only on answering questions. In contrast, Service Agent is deeply integrated with order, warehouse, logistics, and other business systems. Beyond answering questions, the platform can create orders automatically, distribute tasks across departments, monitor execution, and record final outcomes to enable a full business cycle.
It covers all major customer service scenarios, including pre-sales interest consultation, order lookup, fulfillment anomaly handling, returns and exchanges, and reputation recovery from negative reviews and complaints.
Standard processes are handled automatically by the system. Meanwhile, scenarios that require human judgment such as identity verification, compensation amounts, and policy limits are automatically transferred to the relevant staff for approval and handling.
Integration is needed with customer service channels, order management systems (OMS), warehouse systems (WMS), logistics systems (TMS), after-sales service tickets, and member CRM systems to achieve seamless data exchange.
One platform for pre-sales, order fulfillment, after-sales, and complaint handling worldwide.
