AI Agents – Udesk

🤖 Powered by Udesk AI Engine

AI Agents That Resolve
Every Conversation

Deploy intelligent AI Agents across every channel — chat, voice, email, and social — to resolve customer issues 24/7 without human intervention.

Start Free Trial → Watch Demo

85%

Issues Auto-Resolved

50k+

Businesses Served

Faster Response Time

24/7

Always Available

✅

Resolved by AI

+1,284 today

⚡

Avg. Response

< 2 sec

AI Agent Dashboard

● 3 Agents Live

🧠

General Support

1,284 resolved today

🛒

Order Tracking

542 resolved today

📋

Returns & Refunds

219 resolved today

Sarah Kim

Where is my order #3482?

Resolved

James Liu

I need to change my subscription plan

In Progress

Ana Martinez

How do I reset my password?

Resolved

Trusted by 50,000+ Businesses Worldwide

Watsons

J&T Express

Estée Lauder

Dyson

Hilton

ExxonMobil

Schneider Electric

Core Capabilities

Everything Your AI Agent
Needs to Succeed

Udesk AI Agents come equipped with enterprise-grade capabilities out of the box — no PhD required.

🧠

Natural Language Understanding

Powered by advanced LLMs, Udesk AI Agents understand context, sentiment, and intent — just like a human agent would, but at infinite scale.

⚡

Instant Omnichannel Deployment

Launch your AI Agent on live chat, voice, email, WhatsApp, WeChat, LINE, and more — with one unified configuration dashboard.

🔁

Self-Learning Loop

Every resolved conversation feeds back into the model. Udesk AI Agents continuously improve resolution rates without manual retraining.

🔗

Deep System Integration

Connect to your CRM, ERP, order management, and internal knowledge base. Agents can look up orders, update records, and trigger workflows in real time.

🛡️

Enterprise Security & Compliance

SOC 2 certified, GDPR-compliant, and built for regulated industries. Your customer data stays private and under your control.

🤝

Seamless Human Handoff

When conversations get complex, AI Agents intelligently escalate to the right human agent — with full context, sentiment score, and conversation history intact.

How It Works

Go Live in
Days, Not Months

From setup to your first resolved conversation — Udesk AI Agents are designed for speed without sacrificing quality.

Connect Your Knowledge Base

Upload FAQs, product docs, or connect your existing help center. The AI instantly learns your business context.

Configure Conversation Flows

Use our no-code visual builder to design how your AI Agent handles different intents, escalations, and edge cases.

Deploy Across Channels

Activate your agent on live chat, voice, email, and social with one click. No per-channel rebuild required.

Monitor & Continuously Improve

Real-time analytics show resolution rates, handoff triggers, and customer satisfaction — driving automatic improvement over time.

Use Cases

Built for Every
Customer Scenario

From simple FAQs to complex multi-step transactions — Udesk AI Agents handle it all.

All Industries

Retail & eCommerce

Finance

Healthcare

Travel

Manufacturing

📦

Order Status & Tracking

Instantly look up order details, shipping status, and estimated delivery — no human agent needed.

🔄

Returns & Refunds

Guide customers through return policies, initiate refund requests, and update order systems automatically.

📋

Account Management

Handle password resets, profile updates, subscription changes, and billing inquiries without queue waiting.

💳

Payment Assistance

Resolve payment failures, explain charges, process cancellations, and issue credits securely and instantly.

📅

Appointment Scheduling

Let customers book, reschedule, or cancel appointments 24/7 with real-time calendar integration.

🌐

Multilingual Support

Communicate fluently in 30+ languages, automatically detecting each customer's preferred language.

Omnichannel

Meet Customers
Where They Are

One AI Agent, every channel. Consistent experience, zero gaps.

💬

Live Chat

Web & mobile chat widgets

📞

Voice / Phone

IVR-integrated voice bots

📧

Auto-respond & triage

🟢

WhatsApp Business API

💚

WeChat

Official Account integration

🔵

LINE

Japan & SE Asia ready

📲

SMS

Two-way text messaging

🎥

Video Chat

Real-time video support

Real Results

Numbers That
Speak for Themselves

85%

Average AI Resolution Rate

70%

Reduction in Support Costs

Increase in Agent Productivity

98%

Customer Satisfaction (CSAT)

Customer Stories

What Our Customers Say

Real results from real businesses using Udesk AI Agents.

Udesk AI Agents handle 85% of our common customer issues automatically. Our team now focuses on complex, high-value cases and our NPS score has never been higher.

Head of Customer Experience

Watsons Health & Beauty

Deploying Udesk AI Agents across our global logistics network was seamless. The multilingual support alone saved us from hiring 40 additional agents.

VP of Operations

J&T Express

The self-learning capability is what sets Udesk apart. Our AI Agent improves every single week without us doing anything — it just gets smarter on its own.

Director of Digital Transformation

3M Industrial Division

Ready to Transform
Your Customer Service?

Join 50,000+ businesses using Udesk AI Agents to resolve more, spend less, and delight customers around the clock.

Start Free Trial → Talk to Sales

AI Agents That ResolveEvery Conversation

Everything Your AI AgentNeeds to Succeed

Natural Language Understanding

Instant Omnichannel Deployment

Self-Learning Loop

Deep System Integration

Enterprise Security & Compliance

Seamless Human Handoff

Go Live inDays, Not Months

Connect Your Knowledge Base

Configure Conversation Flows

Deploy Across Channels

Monitor & Continuously Improve

Built for EveryCustomer Scenario

Order Status & Tracking

Returns & Refunds

Account Management

Payment Assistance

Appointment Scheduling

Multilingual Support

Cart Abandonment Recovery

Product Recommendations

Order & Delivery Tracking

Price Match & Promotions

Loyalty Program Support

Easy Returns & Exchanges

Account Balance Inquiries

Fraud Alert Management

Loan Application Support

Bill Payment & Transfers

Investment FAQs

Compliance & KYC

Appointment Booking

Prescription Refill Reminders

Insurance Verification

Patient Record Access

Symptom & FAQ Triage

Medical Billing Support

Flight Status & Alerts

Booking Changes

Hotel Upgrade Requests

Itinerary Management

Loyalty Points & Miles

Travel Insurance Claims

Spare Parts Ordering

Warranty Claims

Technical Support

Dealer Locator

Maintenance Scheduling

Regulatory Compliance Help

Meet CustomersWhere They Are

Numbers ThatSpeak for Themselves

What Our Customers Say

Ready to TransformYour Customer Service?

AI Agents That Resolve
Every Conversation

Everything Your AI Agent
Needs to Succeed

Go Live in
Days, Not Months

Built for Every
Customer Scenario

Meet Customers
Where They Are

Numbers That
Speak for Themselves

Ready to Transform
Your Customer Service?

Products

Solutions

Resources