Recruitment Service
Answers candidate questions, schedules interviews, and provides application status information automatically.
Udesk AI Agent for HR Services
HRSSC Agent
Advancing the Digitalization of HR Shared Services
Build an AI-powered HR service center that answers employee questions around the clock, automates HR and OA processes, and delivers consistent employee service experience across every channel.
AI 24/7
Always-on service
5 Modules
Core product capabilities
Multi-Terminal
Web, mobile, collaboration
HR & OA
Automated processes
Product Definition
AI Agent for the HR Shared Service Center
HRSSC Agent is a large-model powered intelligent agent designed specifically for the HR shared service center. By combining an HR knowledge base, natural language understanding, and enterprise system integration, HRSSC Agent helps companies deliver fast, accurate, and consistent employee services across every channel.
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Automated employee Q&A
Answers questions about policies, benefits, attendance, and payroll instantly 24/7.
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HR and OA process automation
Supports submissions, approvals, and status tracking directly from the conversation.
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Connected to enterprise systems
API integration with HR, OA, and collaboration platforms for always-aligned data.
Response in seconds
24/7 employee self-service
Application Scenarios
Covering the Entire Employee Service Lifecycle
From recruitment to employee offboarding, HRSSC Agent accompanies every interaction between employees and the HR team.
New Hire Onboarding
Guides document completion, account setup, and company policy orientation from day one.
Policy & Benefits Consultation
Provides standardized answers on leave, insurance, benefits, and internal company rules.
Submissions & Approvals
Supports leave requests, claims, and work certificates directly through conversation without switching systems.
HR Service Analytics
Maps frequently asked questions and service quality for continuous policy improvement.
See Real Enterprise Cases
Learn how large enterprises build AI-powered HR service centers with Udesk.
Core Product Values
Five Core Capabilities for More Efficient HR Services
HRSSC Agent combines artificial intelligence, a knowledge base, and process automation to improve the employee experience while lowering HR team operating costs.
24/7 Employee Self-Service
Employees get accurate answers anytime without waiting for HR working hours, significantly increasing internal service satisfaction.
Unified HR Knowledge Base
All policies, guidelines, and internal documents are managed in one knowledge base so answers are always consistent and easy to update.
End-to-End Process Automation
Submissions, approvals, and status tracking run automatically within the conversation, cutting manual HR steps.
Multi-Terminal Support
Available on the web portal, mobile apps, WhatsApp, and internal collaboration platforms with a uniform service experience.
Data Security & Compliance
Multi-layer access control, data encryption, and audit trails keep corporate employee information confidential.
FAQ
Frequently Asked Questions
Learn more about how HRSSC Agent works before you deploy it at your company.
HRSSC Agent is an AI HR service agent built for the HR Shared Service Center.
The agent answers employee questions automatically, supports HR and OA process handling,
and connects with the company's internal systems so HR teams can focus on higher-value work.
HRSSC Agent reduces the burden of repetitive questions received by HR teams, accelerates response time to employees,
standardizes company policy answers, and lowers HR service costs through process automation and
24-hour employee self-service.
Yes. HRSSC Agent supports API integration with HR, OA, attendance, payroll, and corporate collaboration platforms,
so data and processes stay within the workflows your company already uses.
HRSSC Agent supports many terminals and channels, including web-based employee portals, mobile apps, WhatsApp,
and internal collaboration platforms, so employees can access HR services anytime and anywhere.
Start the Digital Transformation of Your HR Services
Deliver fast, consistent, and cost-efficient employee service experience with Udesk's HRSSC Agent.