In the era of economic globalization, Chinese enterprises' overseas expansion has become an inevitable trend. In exploring overseas markets, precisely reaching target audiences, efficiently establishing connections, and promptly responding to needs are the keys to enterprises' success. To this end, Udesk's global intelligent customer service platform has officially completed full-scenario integration with LinkedIn, with functional adaptations and upgrades based on the actual scenarios of overseas-going enterprises. 01 LinkedIn Channel: The "Golden Connector" for Chinese Enterprises Going Global LinkedIn is the world's leading professional social platform, gathering over 800 million professionals and millions of corporate entities. Centered on professional attributes, its user base includes high-quality groups such as enterprise decision-makers, procurement managers, and industry practitioners—making it a core hub for enterprises to expand overseas business connections and shape a professional brand image. Its high precision and high conversion potential have established it as the "golden connector" for Chinese enterprises to tap into overseas business opportunities and build customer trust. For Chinese enterprises, LinkedIn serves as a "stepping stone" for brand globalization. Whether it's B2B customer development, high-end B2C user outreach, or cross-border service promotion, LinkedIn offers tailored scenarios. This in-depth integration between Udesk and LinkedIn combines this "golden connector" with intelligent customer service capabilities, enabling efficient conversion of platform traffic into commercial value. 02 Enterprises That Benefit Most from LinkedIn Channel Integration The characteristics of LinkedIn make the following types of overseas-going enterprises the biggest beneficiaries:

• Cross-Border B2B Enterprises

Enterprises such as foreign trade factories and industrial equipment manufacturers have core needs in finding overseas agents and customers—target audiences highly concentrated on LinkedIn. After integrating with Udesk, enterprises can directly connect with potential customers via private messages, record communication trajectories through the customer service system, and assign inquiries through routing configurations. This achieves efficient end-to-end management of the "business opportunity discovery - follow-up conversion" process, enhancing the efficiency of cooperation negotiations.

• High-End B2C Brands

Brands targeting mid-to-high-end consumer groups (e.g., light luxury goods, smart hardware) can shape a professional image on LinkedIn. Enterprises can promptly respond to user inquiries in comments through Udesk's comment management feature, provide quick answers via robot responses, and strengthen brand trust. Multilingual support also eliminates language barriers, improving user experience.

• Cross-Border Service Providers

Enterprises in cross-border logistics, overseas financial and tax consulting, and other sectors can leverage LinkedIn's industry aggregation effect to precisely reach target audiences. They can offer one-on-one consultations via private messages, record needs through ticket comments, and ensure service hours through working time configurations—enhancing response efficiency and professionalism.

• Large and Medium-Sized Overseas-Going Enterprises

With large-scale global operations, these enterprises have higher requirements for professional and consistent customer service. LinkedIn's high-end commercial attributes align perfectly with their needs for overseas customer expansion and brand building. After integrating with Udesk, enterprises can achieve globally unified service standards through standardized scenario configurations. By leveraging intelligent routing, ticket systems, and multilingual functions, they can efficiently divert inquiries, accumulate interaction data, adapt to cross-border business scenarios, and strengthen global service capabilities and brand credibility. 03 Udesk × LinkedIn: Four Core Business Values This LinkedIn channel integration marks an important step in Udesk's efforts to improve service layouts for Chinese enterprises going global, delivering four core business values:

1. Omnichannel Communication Coverage

Comprehensively covers LinkedIn private message and comment scenarios. Private message scenarios support navigation menu configuration and custom copywriting to enhance communication efficiency; comment detail pages allow viewing of customer comments, facilitating quick demand positioning and timely responses.

2. Intelligent Operation Efficiency

Large model-powered robot response recommendations can accurately understand customer needs; multilingual support covers major global languages, and working time configurations adapt to overseas business layouts. An automatic message-leaving mechanism is triggered during non-working hours, balancing service continuity and labor efficiency.

3. Standardized Process Management

Comment assignment functions enable directed distribution of inquiries to corresponding teams; the customer service system records end-to-end interactions to form complete customer profiles; log functions support viewing of operational data, facilitating standardized process management.

4. Improved Global Layout

The integration of LinkedIn enriches Udesk's overseas channel matrix, building a comprehensive global customer service network. Enterprises can centrally manage multi-channel interactions through Udesk, reducing operational complexity and providing reliable support for overseas business expansion. In the future, Udesk will continue to focus on the pain points of Chinese enterprises going global, expand overseas channel partnerships, and optimize the global intelligent customer service experience. Choosing Udesk means choosing a professional overseas service partner. With the synergy of Udesk and LinkedIn, Chinese enterprises' overseas journey will be smoother, and global business opportunities will be within reach. For more information and free trial, please visit https://www.udeskglobal.com/