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Voice AI: The Ultimate Guide


Article Summary:Voice AI chatbots are a powerful tool that can help businesses improve their customer service. By providing a natural and conversational way for customers to interact with businesses, voice chatbots can help to improve customer satisfaction and loyalty.

What is a Voice Chatbot?

A voice chatbot, also known as a voice-enabled chatbot, is an AI-powered software that interprets inbound calls or requests and responds using voice1. Voice chatbots can be used for various purposes, including customer service, sales, and marketing.

Comparing: Voice Chatbot vs Voice Assistant

Voice chatbots and voice assistants are both voice-based AI systems, but they serve different purposes. Voice chatbots are designed to handle specific tasks, such as answering customer questions or processing orders. Voice assistants, on the other hand, are more general-purpose and can be used for a wide range of tasks, such as playing music, setting alarms, and controlling smart home devices.

Comparing the Two Most Efficient Ways of Providing Customer Support: Voicebot vs Chatbot

Voicebots and chatbots are both effective ways to provide customer support. However, there are some key differences between the two.


  • Can handle more complex queries than chatbots
  • Are more natural and conversational
  • Can be used to provide support over the phone or through a voice-activated device


  • Are less expensive to develop and deploy than voicebots
  • Can be used to provide support on a wider range of channels, such as websites, social media, and email
  • Can be integrated with other business systems, such as CRM and ticketing systems

How Does Voice AI Chatbot Work?

Voice AI chatbots work by converting speech to text, understanding the intent of the user's query, and generating a response. This is done using a combination of natural language processing (NLP), machine learning (ML), and artificial intelligence (AI).

Udesk's voice chatbot is a powerful tool that can help businesses improve their customer service. The chatbot can be used to:

  • Answer customer questions
  • Process orders
  • Schedule appointments
  • Provide technical support
  • And more

Udesk's voice chatbot is easy to use and can be integrated with a variety of business systems. It is also scalable, so it can be used to support businesses of all sizes.

Take our Voice Chatbot for a spin—for free—to see how it can work for your business.


The article is original by Udesk, and when reprinted, the source must be indicated:

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