Against the backdrop of the global wave of digitalization, where the development of the international digital industry is accompanied by both opportunities and challenges, China Mobile held the 2025 China Mobile Overseas Capabilities and "Star-Gathering Program" Ecosystem Upgrading Sub-forum at the Conrad Guangzhou on October 11, 2025. With the theme of "Carbon-Silicon Symbiosis: Co-creating the AI+ Era", the forum aimed to join hands with partners from all sectors to explore overseas cooperation opportunities and tap into global market potential. Udesk was invited to attend the event, and its CEO Yu Haoran participated in the signing ceremony as a guest to jointly build a global overseas customer service system.

Seizing the Momentum: Udesk Makes an Appearance at China Mobile’s Overseas Event

Currently, Chinese enterprises are accelerating their overseas expansion. While expanding their reach in the global market, they are confronted with numerous challenges in building customer service systems, such as linguistic and cultural differences, diverse customer needs coupled with high requirements for response timeliness, and the need to control service costs. The iterative development of AI technology has provided an effective way to address these pain points. The Chairman of China Mobile International Limited delivered a speech, noting that amid the wave of global digital economy, Chinese enterprises' overseas expansion faces both opportunities and challenges. China Mobile International will continue to leverage its global network and resource advantages, join hands with more ecological partners, and take technological innovation as the link to build a more efficient and intelligent service ecosystem for overseas enterprises, helping them achieve steady and long-term development in the global market. Having been deeply engaged in the AI customer service field for many years, Udesk integrates cutting-edge technologies such as large language models, multimodal interaction, and automated processes into its AI Agent technology, resulting in a globally intelligent customer service platform with distinctive advantages. In the future, it will further intensify technological R&D efforts. Relying on China Mobile International’s ecological resources, it will provide customized service solutions for more overseas enterprises and jointly tackle global market challenges.

Discussing Cooperation: Udesk and Ecological Partners Seek Common Development

At the forum, China Mobile demonstrated the achievements of its "Three Major Upgrading Plans for Chinese Enterprises' Overseas Expansion", renewed and released the operational mechanism of its overseas ecosystem – the "Star-Gathering Program", as well as four pillar systems of the ecological alliance, namely AI+, 5G+, Intelligent Connectivity, and Cloud Integration. As an ecological partner, Udesk, together with China Mobile and other partners, held the "AI+ Application Overseas Ecological Cooperation Signing Ceremony" and jointly announced a number of cooperation intentions, empowering the global expansion of various industries. Udesk has continuously deepened the R&D and application of AI Agent technology. In the field of overseas services, in collaboration with China Mobile International, it has served many enterprises including Meituan Keeta, Haidilao, and XCMG. It has also provided solutions for international clients such as Indonesia's MAP Group and Singapore Power Limited, helping them optimize their customer service systems. Taking this forum as an opportunity, Udesk will join hands with all parties to provide higher-quality and more intelligent customer service solutions for global overseas enterprises, jointly explore new opportunities in the global market, and write a new chapter in digital and intelligent overseas expansion amid the wave of "Carbon-Silicon Symbiosis: Co-creating the AI+ Era". This strategic signing serves as a crucial opportunity for Udesk to showcase its achievements in exploring AI-enabled overseas customer service. It also builds a key platform for the company to deepen cooperation with industry partners and jointly promote the development of the global digital industry. It is believed that with the joint efforts of all parties, the path for Chinese enterprises' overseas expansion will become increasingly smooth, and the construction of the global customer service system will move towards a higher level of digital intelligence. For more information and free trial, please visit https://www.udeskglobal.com/