Udesk Attends 2025 Huawei Cloud Indonesia Summit, Unlocking a New Ecosystem of Intelligent Services in Southeast Asia

文章摘要：Local time on December 2, 2025, the Huawei Cloud Indonesia Summit grandly kicked off at The Ritz-Carlton Pacific Place Jakarta. With the theme of "Accelerate Intelligentization, Lead Indonesia's Smart Development", the summit brought together global technology leaders, industry innovators and ecosystem partners to jointly explore the path of intelligent transformation of Southeast Asia's digital economy.

Local time on December 2, 2025, the Huawei Cloud Indonesia Summit grandly kicked off at The Ritz-Carlton Pacific Place Jakarta. With the theme of "Accelerate Intelligentization, Lead Indonesia's Smart Development", the summit brought together global technology leaders, industry innovators and ecosystem partners to jointly explore the path of intelligent transformation of Southeast Asia's digital economy.

As a leading global provider of AI customer service solutions, Udesk was invited to attend as a core ecosystem partner of Huawei Cloud and was awarded the "Global Ecosystem Partner Collaboration Award", a high recognition of the achievements of the two parties' collaborative co-creation. In the future, the two parties will continue to deepen cooperation to jointly promote the upgrading of digital services for global enterprises.

01 Chinese AI Power Goes Global! Udesk Shines at Southeast Asia's Tech Gala

Udesk has had a presence in the Southeast Asian market for many years. Through technological synergy with Huawei Cloud, it has achieved localized adaptation of its products: it not only supports multilingual intelligent interactions such as Indonesian and English, but also integrates with local mainstream social platforms (e.g., WhatsApp, Line), helping customers in industries such as cross-border e-commerce, manufacturing, and fintech build an "omnichannel + AI" service system.

02 Core Insights from the Speech! Decrypting the Core Competitiveness of Udesk AI Customer Service

In the speech at the summit's main forum, the Global Business Director of Udesk delivered a presentation themed "AI-Driven Creation of Excellent Customer Experience", sharing with global guests the practical implementation and cutting-edge thinking of Udesk's intelligent services in the Southeast Asian market:

1. What stage is the intelligent customer service industry currently in?

Udesk proposed the L0-L5 development stage division for intelligent customer service, clearly positioning the current industry at the L3 stage — evolving from "AI-assisted customer service" to "customer service-assisted AI". Today, enterprises partnering with Udesk can leverage AI to directly resolve customers' core business issues.

2. In what aspects does the core competitiveness of Udesk AI Customer Service lie?

Udesk's core competitiveness is reflected in three key areas:

• profound industry accumulation and a solid customer base: with over 11 years of deep engagement in intelligent customer service, it processes 2 trillion requests annually and has served 120 million users cumulatively;
• omnichannel + AI empowerment: covering mainstream global media and e-commerce channels, it provides end-to-end integrated AI customer service;
• strong technology integration and ecosystem capabilities: deeply connected to Huawei Cloud infrastructure, compatible with mainstream large model platforms such as OpenAI, and rapidly adaptable to business scenarios across various industries.

3. What core pain points can Udesk AI Customer Service solve for enterprises in different industries?

"The service pain points in the Southeast Asian market are distinct: first, communication barriers caused by multiple languages and channels; second, the contradiction between rising labor costs and unstable service quality," noted the Global Business Director of Udesk. Udesk's "AI large model + low-code" architecture can quickly respond to regional customer needs through pre-built localized knowledge bases, and enable enterprises to build service processes adapted to local scenarios without complex development.

03 Ecosystem Synergy! Immersive Experience Wins Numerous Fans

Udesl's exclusive booth was hailed as the "popular check-in spot" of the summit: the capabilities of Udesk AI Agent were no longer presented as dry textual descriptions, but intuitively showcased to guests through multi-scenario real-life demonstrations and immersive interactions. From multilingual responses to intelligent product recommendations, the efficient performance of each link made on-site representatives stop to watch, and many guests even pulled out their phones to record these reusable details of service intelligentization on the spot.

As a global leader in the AI customer service industry, Udesk AI services have gained great popularity in Southeast Asia, which confirms that "technology localization + scenario deepening" is the core logic for Chinese enterprise-level services to go global. As stated at the end of its speech: "The ultimate goal of intelligent services is to enable enterprises in every region to have efficient AI service capabilities tailored to their own needs — this is exactly the direction we are exploring together with Huawei Cloud."

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