Customer Service& Support BlogDetailed Explanation of Knowledge Base, Database, and LLM in AI Agents _ LLM Knowledge Base
Today, scenarios like "AI customer service responding to professional questions in seconds" and "enterprise assistants accurately extracting data" ...
697
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Today, scenarios like "AI customer service responding to professional questions in seconds" and "enterprise assistants accurately extracting data" ...
697
"No response to after-sales inquiries at 3 AM", "Customer wait times of 1 hour due to surging inquiries during peak seasons", "Repeated follow-ups ...
611
Today, as digital service becomes a core competitiveness of enterprises, customer service systems have evolved from "cost centers" to "growth engin...
529
"My package hasn’t moved for three days—was it lost or stuck?" When customers raise questions mixed with emotions and vague expressions, an intelli...
285
When BYD's new energy vehicles hit the streets of Europe and the US, and when Gaussian robots serve cleaning scenarios in more than 40 countries wo...
599
In an enterprise's customer service system, a ticketing system is an indispensable component. It not only standardizes service processes but also s...
709
In the manufacturing industry, enterprises are confronted with fierce market competition and ever-changing customer demands. To maintain competitiv...
245
Amid the 2025 digital wave, enterprise knowledge management has evolved from a passive model of "document archiving" to an active empowerment syste...
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Driven by the dual forces of tightening regulatory compliance and service quality upgrading, intelligent quality inspection systems in 2025 have ev...
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In the process of enterprise service digitalization, AI-powered ticketing systems have evolved from "auxiliary tools" to "efficiency hubs." Whether...
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