Customer Service& Support Blog“Smart Customer Service + Healthcare” is Coming
The healthcare industry's demand is skyrocketing, underscoring the importance of "smart customer service + healthcare" in enhancing the efficiency ...
699
Search the whole station
The healthcare industry's demand is skyrocketing, underscoring the importance of "smart customer service + healthcare" in enhancing the efficiency ...
699
Among the myriad metrics used to gauge customer service effectiveness, Customer Effort Score (CES) has gradually become a focal point for businesse...
745
Traditional text and voice-based customer service can no longer meet the demand for instant, intuitive communication, paving the way for video chat...
1097
For BYD's international growth, Udesk provides various functions such as cross-border call centers, foreign ticketing systems, and channel integrat...
888
When choosing a suitable ticketing system, it's essential to align your selection with your specific goals and requirements. This guide helps you c...
1076
If your customer service team is spending a substantial amount of time daily addressing straightforward issues through ticketing, it's imperative t...
925
The Voice of Customer embodies the collective opinions, needs, wants, and preferences expressed by customers, thereby dictating the direction of pr...
960
By amplifying the Voice of Customer, businesses can not only strengthen their connection with their audience but also drive informed decision-makin...
864
Omnichannel is a tool in the field of customer service, providing good solution for super CX.
680
Live Chat changes the way businesses interact with their customers and resolve queries in real-time.
661