Customer Service& Support BlogThe Ultimate Guide to Large Model Knowledge Base System Management in the AI Era
AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
433
Search the whole station
AI-first customer service models offer significant advantages: 24/7 availability, multilingual support, significant time savings, and personalized ...
433
In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
363
Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
474
As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
400
A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such
127
Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
305
Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
243
In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from
373
In the era of e-commerce-driven global business, enterprise services are facing key bottlenecks: although traditional robots can handle basic inqui...
499