Customer Service& Support BlogA New Definition of Global Customer Service Systems: The AI-Driven Global Customer Value Hub
When a smart hardware brand triggered a public opinion crisis because its Indonesian customer service failed to use local honorifics, or when a cro...
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When a smart hardware brand triggered a public opinion crisis because its Indonesian customer service failed to use local honorifics, or when a cro...
393
When customers upload images of equipment failures to automatically receive solutions, when systems can real-time identify risks and generate compl...
458
In the digital era, customer experience has become the core competitive barrier for enterprises. As a critical bridge between enterprises and custo...
499
In the wave of enterprise digital transformation, intelligent outbound call robots have become core tools to replace humans in repetitive outbound ...
435
Customer service managers are constantly seeking ways to boost work efficiency, reduce work orders, and enhance customer satisfaction. While tradit...
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In the era of stock competition, the logic of enterprise growth is being subverted. Customer acquisition costs are soaring, and the profit from a s...
543
As a leading home services provider in China, Swan Home has completed a key upgrade in partnership with Udesk—evolving fully from traditional custo...
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AI agents built on multi-model collaboration architectures integrate over 15 cutting-edge open-source and proprietary models, including internation...
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In the era of the customer experience economy, call centers are transforming from cost centers to value creation hubs, and their service quality di...
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As a leader in China’s interest-based social networking sector, TT Voice, a flagship product of Guangzhou QWan Network Technology Co., Ltd., has am...
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