Customer Service& Support BlogHow an Omni-Channel Customer Service System Restructures Enterprise Service Capabilities
When a user inquires about after-sales issues for a product on a brand's APP, only to be asked to repeat the problem description when transferred t...
369
Search the whole station
When a user inquires about after-sales issues for a product on a brand's APP, only to be asked to repeat the problem description when transferred t...
369
When a customer complains that "their refund application has shown no progress for a week," yet the customer service representative has no idea whi...
312
When customer service representatives have to switch between three systems just to respond to customer inquiries, when the wait time for incoming c...
164
Amid the sweeping global wave of digitalization, competition among enterprises has grown increasingly fierce, making efficient customer service a c...
310
In today’s world where the digital wave sweeps across all industries, customer service is no longer confined to the traditional telephone communica...
361
In today’s business world swept by the digital wave, customer service experience has become a key competitive edge for enterprises to stand out. Th...
296
In the fast-paced modern life, the food delivery industry has become an indispensable part of people’s daily lives. Whether under scorching sun or ...
401
In the increasingly competitive jewelry industry, the quality of customer service has become one of the key factors for enterprises to stand out. W...
225
In the context of the rapid evolution of Internet technology, competition among Internet enterprises has become increasingly fierce. The service-or...
474
In the digital era, the ways customers interact with enterprises have become increasingly diversified, ranging from traditional phone calls and ema...
269