Customer Service& Support BlogIVR System for Call Center: Move Beyond ‘Press 1 for…’ With AI
For four decades, the Interactive Voice Response (IVR) system has been the gatekeeper of the call center. But for most customers, it has felt less ...
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For four decades, the Interactive Voice Response (IVR) system has been the gatekeeper of the call center. But for most customers, it has felt less ...
17