Customer Service& Support BlogThe Evolution of Customer Service Ticketing
While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
770
Search the whole station
While email served its purpose for many years, ticketing systems now present a vastly superior approach for managing customer service interactions ...
770
As technology continues to advance at an unprecedented pace, the expectations of modern customers have evolved drastically as well.
598
If you're still relying on email support alone or using an outdated, limited platform, it may be time for an upgrade.
523
While live chat platforms like LiveChat have been the dominant player for years, there is a compelling alternative that businesses should consider ...
864
While industry leaders like Zendesk and Intercom have become household names in customer support, there remains another player in the field that is...
700
Zendesk is a popular leader in the customer service software industry, but for many businesses, Udesk may offer a more cost-effective alternative w...
750
While industry leaders like Zendesk offer full-featured support platforms, their prices may exceed budgets for some growing organizations. Udesk pr...
980
Artificial intelligence and automation are increasingly shaping how businesses interact with customers. One technology at the forefront of this evo...
520
As artificial intelligence and natural language processing capabilities continue advancing, chatbots have emerged as a powerful customer service to...
500
Capturing the voice of the customer (VoC) provides invaluable insights, but collecting and analyzing feedback can feel overwhelming to get started.
584