Customer Service& Support BlogThe Rise of Predictive Analytics in Customer Retention and Acquisition
Rather than relying on assumptions and past trends, predictive models analyze multiple variables to forecast future customer behaviors and needs wi...
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Rather than relying on assumptions and past trends, predictive models analyze multiple variables to forecast future customer behaviors and needs wi...
527
Forward-thinking companies have realized that in order to truly understand customer needs and preferences, they need to gain valuable insights from...
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A WhatsApp chatbot allows businesses to provide automated assistance to users around the clock in a familiar environment.
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Reaching customers through their preferred communication channels is key for businesses today.
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An effective WhatsApp bot can streamline support, automate responses and gather valuable customer insights.
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Maintaining 24/7 availability of well-trained agents comes with high costs and resourcing challenges. This is where AI-driven process automation an...
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Live chat has become a critical customer service channel for many companies as it provides a convenient and personalized experience. However, maint...
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Udesk's AI-powered chatbot is able to understand customer queries, retrieve answers from a knowledge base, and provide instant responses - even whe...
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While manual ticket creation can be time-consuming, automated approaches offer a way to scale support operations.
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Customer service ticketing systems have traditionally involved a back-and-forth exchange of messages between customers and agents to resolve issues...
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