Customer Service& Support BlogWhat is burnout? How managers can deal with burnout in call center reps?
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
839
Search the whole station
Stress, unclear expectations, and a lack of work-life balance make burnout a real risk for call center workers. Employers must recognize the signs ...
839
Even in 2024, phone support remains the most popular channel for addressing customer concerns. Therefore, in order to maintain customer loyalty and...
804
There are many different metrics that call centers track to measure performance. However, not all metrics are equally important, and focusing too m...
1068
Facebook chatbots are your secret weapon on Messenger.
690
However, traditional live chat solutions often fall short of meeting evolving customer and business needs. This is where Udesk’s live chat platform...
940
As businesses look for new ways to interact with customers, Facebook Messenger has emerged as an innovative option for powering customer service co...
1012
Reaching customers is both easier and more challenging today with diverse touchpoints such as live chat, Messenger, WhatsApp, email, and calls. Eff...
1044
With over two million users, WhatsApp is popular for both personal and professional use. WhatsApp Business platforms help businesses provide effect...
1750
WhatsApp has become the dominant communication platform for consumers worldwide, with over 2 billion monthly active users. However, leveraging What...
1126
Using WhatsApp for business messaging? Best practices are provided below:
976