Customer Service& Support BlogWhat You Must Know About CX
In today's landscape, customers are no longer merely paying for a product or service; they are investing in an entire experience – from the initial...
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In today's landscape, customers are no longer merely paying for a product or service; they are investing in an entire experience – from the initial...
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In our daily lives, we've become accustomed to the omnipresence of intelligent customer service – be it on online shopping platforms, post-purchase...
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In the field of intelligent customer service, a large amount of data is generated every day. Traditional customer service faces many challenges, no...
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How to leverage data to acquire potential customers, accurately capture their needs, and make the right decisions are all things that a company and...
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Customer Relationship Management (CRM) systems are no longer a new term, but how to perfectly integrate with intelligent customer service systems t...
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Self-service in customer care is reshaping the industry, offering clients instant solutions through AI-powered platforms, enhancing their autonomy ...
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The ticketing system is an essential tool in enterprise customer service management. Monitoring and analyzing key performance indicators (KPIs) can...
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First Response Time(FRT) in customer service, as one of the key metrics for evaluating the quality of customer service, is crucial and cannot be ov...
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For many enterprises, selecting a suitable video chat is a challenge. This article will start from three key points to help you choose a suitable v...
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If your customer service team still uses traditional text or phone calls for customers, it's time to update with Udesk's Video Chat.
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