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In the process of enterprise service digitalization, AI-powered ticketing systems have evolved from "auxiliary tools" to "efficiency hubs." Whether...
293
Amid the wave of digital transformation, intelligent outbound call robots have become a powerful tool for enterprises to reduce costs and improve e...
353
Chinese enterprises' overseas expansion has entered a new phase of "refined operations", yet overseas customer service faces multiple challenges: m...
79
Today, as customer service demands become increasingly diverse, call centers are no longer simple "telephone switchboards" but core hubs for enterp...
77
Against the backdrop of Gartner’s prediction that "70% of large enterprises will use conversational AI to manage 25% of customer interactions by 20...
79
Udesk Overseas Intelligent Customer Service System – a single platform that integrates a cloud call center, online customer service, and work order...
425
Have you ever had such experiences: when returning or exchanging goods on an e-commerce platform, the customer service says "it has been recorded" ...
368
Enterprises choosing an intelligent customer service system essentially means selecting "stable technical support + controllable costs + sustainabl...
406
In today’s highly competitive retail market, consumer demands are becoming increasingly diverse and personalized. Enterprises need to continuously ...
391
Udesk Overseas Intelligent Customer Service System – a single platform that integrates a cloud call center, online customer service, and work order...
382
Customer Service& Support Blog