Customer Service Software Guides & AI Agent Blogs | Udesk

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Live Chat

We are always ready to serve all customers with fast and friendly responses

Call Center

Simplify your agents' business call management with various supporting features.

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Video Chat

Deliver a more personalized customer service experience with video chat feature

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Voice of Customer

Comprehensive insights to elevate customer experience

Government

Digital solutions for efficient public service management.

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Cross-border Business

Smart tools to drive global growth and remove barriers.

Finance

AI-powered growth and optimized financial advisory services.

Manufacturing

Smart quality inspections to cut costs and boost output.

Enterprise

Optimize operations and accelerate digital transformation.

Retail & E-commerce

Upgrade service experience and marketing transformation.

Energy

Personalized services to boost brand image and satisfaction.

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Healthcare

Secure, personalized support for patient health and care.

Car

Intelligent systems for sustainable automotive development.

Startups

Agile AI solutions to support rapid growth and innovation.

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

China Customs

Implementing 24/7 smart customer service

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Bank Everbright

Improving banking service efficiency

CEBBbank

Improving outbound call efficiency

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

SONY

Improving customer service quality with automated processes and smart routing

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

RELX

Implementing an AI platform to improve customer service efficiency

Grup-Map

Integrating an omnichannel system to improve customer service quality

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Panda Delivery

Improving food delivery service efficiency

SF Express

Improving customer service quality with automated processes and smart routing

Shell

Costs down, efficiency up, and better management through data analysis

Renon Power

Implementing a chatbot to improve cost efficiency

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

SANY

Building an omnichannel customer service platform and multilingual customer service

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

3M

Simplifying outbound calls with over 30 script sets

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Schneider

The AI bot integrates various product materials to create a unified smart service

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Baomi Technology

Improving service ticket handling efficiency

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Guide

How Retail Brands Use Voice of Customer Data to Improve Loyalty

This article explores how retail brands leverage Voice of Customer data to boost customer loyalty across omnichannel touchpoints. It shares real re...
28/09/2026 117
AI quality assurance customer service insights and analytics Voice of Customer Guide
AI Chatbot Implementation Checklist: From Knowledge Sources to Human Handoff

This article shares a practical AI Chatbot implementation checklist for enterprise intelligent customer service, covering knowledge base setup and ...
28/09/2026 329
AI chatbot Best AI chatbot software Best AI chatbot system Guide
A Beginner’s Roadmap to AI-Powered Customer Service Transformation

This beginner’s guide explores AI-Powered Customer Service and how AI Agents transform support workflows across e-commerce, finance and education. ...
28/09/2026 127
AI Agent AI Customer Service Solutions AI Customer Service System Guide
Omnichannel Customer Service: How to Connect WhatsApp, Social, Email, and Phone

This article explores omnichannel customer service and how AI Agents unify WhatsApp, social media, email and phone channels to eliminate data silos...
28/09/2026 334
AI Agent AI Customer Service Solutions Omnichannel customer service software Guide
Customer Service on WhatsApp: Templates, Routing, and Automation

This article explores customer service on WhatsApp, covering message templates, smart routing and AI Agent automation. It shares real use cases acr...
27/09/2026 165
AI Agent AI Customer Service Solutions WhatsApp customer service Guide
AI Cloud Contact Center Migration Checklist

This AI Cloud Contact Center migration checklist explores AI Agent use cases across e-commerce, finance and logistics sectors. It covers pre-migrat...
27/09/2026 134
Cloud Call Center contact center solution Contact Center System Guide
Financial Services QA: How AI Helps Monitor Compliance at Scale

This article explores how AI Agent in Customer Service enables financial firms to conduct scalable compliance monitoring and global data governance...
27/09/2026 187
AI Agent AI Customer Service Solutions AI Customer Service System Guide
Travel and Hospitality Customer Service: 24/7 Multilingual Guest Support

This article explores how AI Agent customer service transforms travel and hospitality customer service, delivering reliable 24/7 multilingual guest...
27/09/2026 159
AI Customer Service Solutions AI Customer Service System Customer Service Software Guide
Customer Sentiment Analysis: Turn Signals Into Actions

Learn how customer sentiment analysis can connect conversation signals with issue types, escalation, service recovery, and customer experience.
24/09/2026 151
insights and analytics Voice ChatBot Voice of Customer Guide
IVR vs AI Voice Agent: Which Calls Need Which System?

Compare IVR and AI voice agents to understand which customer service calls fit menu routing, conversational automation, or human support.
24/09/2026 153
AI Agent Contact Center Voice ChatBot Guide

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