Customer Service Software Guides & AI Agent Blogs | Udesk

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Live Chat

We are always ready to serve all customers with fast and friendly responses

Call Center

Simplify your agents' business call management with various supporting features.

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Video Chat

Deliver a more personalized customer service experience with video chat feature

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Voice of Customer

Comprehensive insights to elevate customer experience

Government

Digital solutions for efficient public service management.

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Cross-border Business

Smart tools to drive global growth and remove barriers.

Finance

AI-powered growth and optimized financial advisory services.

Manufacturing

Smart quality inspections to cut costs and boost output.

Enterprise

Optimize operations and accelerate digital transformation.

Retail & E-commerce

Upgrade service experience and marketing transformation.

Energy

Personalized services to boost brand image and satisfaction.

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Healthcare

Secure, personalized support for patient health and care.

Car

Intelligent systems for sustainable automotive development.

Startups

Agile AI solutions to support rapid growth and innovation.

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

China Customs

Implementing 24/7 smart customer service

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Bank Everbright

Improving banking service efficiency

CEBBbank

Improving outbound call efficiency

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

SONY

Improving customer service quality with automated processes and smart routing

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

RELX

Implementing an AI platform to improve customer service efficiency

Grup-Map

Integrating an omnichannel system to improve customer service quality

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Panda Delivery

Improving food delivery service efficiency

SF Express

Improving customer service quality with automated processes and smart routing

Shell

Costs down, efficiency up, and better management through data analysis

Renon Power

Implementing a chatbot to improve cost efficiency

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

SANY

Building an omnichannel customer service platform and multilingual customer service

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

3M

Simplifying outbound calls with over 30 script sets

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Schneider

The AI bot integrates various product materials to create a unified smart service

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Baomi Technology

Improving service ticket handling efficiency

Search the whole station

Guide

Chatbot Statistics 2026: Adoption, ROI, and What’s Next

Latest 2026 chatbot statistics covering industry adoption rates, customer behavior, operational ROI, cost savings, and future conversational AI tre...
22/07/2026 381
Chatbot Guide
How Live Chat Increases Conversion Rates: Data and Best Practices

Discover how live chat increases conversion rates using real industry data. Learn proven best practices for response time, proactive chat triggers,...
22/07/2026 494
Live Chat Guide
Live Chat vs Chatbot: Which Does Your Business Actually Need?

Confused between live chat vs chatbot? Learn when to use human live chat, when to use AI chatbots, and how to combine both for better support and e...
22/07/2026 137
Live Chat Guide
Best Live Chat Software for E-commerce in 2026

Compare top live chat software built for e-commerce brands. Find tools with abandoned cart recovery, native store integrations, order lookup and pr...
22/07/2026 479
Live Chat Guide
Call Center Software Features You Can’t Afford to Skip

Essential call center software features every team needs. A complete checklist of must-have tools including IVR, smart routing, call recording, QA,...
21/07/2026 147
AI Call Center Call Center Guide
Cloud Call Center Software: Why Businesses Are Making the Switch

Explore cloud call center software benefits, ROI, and key differences between on-premise vs cloud call center solutions. Learn why modern businesse...
21/07/2026 157
AI Call Center Call Center Guide
Best Call Center Software for Enterprise Teams in 2026

Compare top enterprise call center software in 2026. Full call center software comparison covering compliance, enterprise SLA guarantees, native CR...
21/07/2026 426
Call Center Guide
How to Implement an AI Chatbot for Customer Service in 30 Days

Follow this 30-day AI chatbot implementation guide to deploy a fully functional customer service chatbot. Step-by-step setup, training, beta launch...
21/07/2026 137
AI chatbot Chatbot Guide
A complete guide on WhatsApp for customer service

With over two million users, WhatsApp is popular for both personal and professional use. WhatsApp Business platforms help businesses provide effect...
20/07/2026 4427
WhatsApp customer service Guide Product
What Is an AI Agent in Customer Service? A Complete 2026 Guide

In 2026, AI Agents have replaced traditional rule-based chatbots as the new standard for intelligent customer service. Unlike basic chat tools that...
20/07/2026 304
AI chat support customer service Guide

The article is original by Udesk

Expand more!