Customer Service Software Guides & AI Agent Blogs | Udesk

Products

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

Learn More >

Live Chat

We are always ready to serve all customers with fast and friendly responses

Learn More >

Call Center

Simplify your agents' business call management with various supporting features.

Learn More >

AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

Learn More >

Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

Learn More >

Video Chat

Deliver a more personalized customer service experience with video chat feature

Learn More >

Service & Insight

Ticketing

Ticketing system to simplify customer service management.

Learn More >

Insight

Comprehensive reporting and analytics tool to monitor your service performance.

Learn More >

Voice of Customer

Comprehensive insights to elevate customer experience

Learn More >

Solutions

Government

Digital solutions for efficient public service management.

Learn More >

Travel & Hospitality

24/7 multilingual services for superior guest experiences.

Learn More >

Cross-border Business

Smart tools to drive global growth and remove barriers.

Learn More >

Finance

AI-powered growth and optimized financial advisory services.

Learn More >

Manufacturing

Smart quality inspections to cut costs and boost output.

Learn More >

Enterprise

Optimize operations and accelerate digital transformation.

Learn More >

Retail & E-commerce

Upgrade service experience and marketing transformation.

Learn More >

Energy

Personalized services to boost brand image and satisfaction.

Learn More >

Small Businesses

Efficient tools to elevate quality and fuel business growth.

Learn More >

Healthcare

Secure, personalized support for patient health and care.

Learn More >

Car

Intelligent systems for sustainable automotive development.

Learn More >

Startups

Agile AI solutions to support rapid growth and innovation.

Learn More >

Customers

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

Learn more >

Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

Learn more >

China Customs

Implementing 24/7 smart customer service

Learn more >

Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

Learn more >

Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

Learn more >

Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

Learn more >

Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

Learn more >

Bank Everbright

Improving banking service efficiency

Learn more >

CEBBbank

Improving outbound call efficiency

Learn more >

Watsons

Integrating an AI chatbot to resolve 85% of customer issues

Learn more >

Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

Learn more >

Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

Learn more >

SONY

Improving customer service quality with automated processes and smart routing

Learn more >

Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

Learn more >

RELX

Implementing an AI platform to improve customer service efficiency

Learn more >

Grup-Map

Integrating an omnichannel system to improve customer service quality

Learn more >

4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

Learn more >

Panda Delivery

Improving food delivery service efficiency

Learn more >

SF Express

Improving customer service quality with automated processes and smart routing

Learn more >

Shell

Costs down, efficiency up, and better management through data analysis

Learn more >

Renon Power

Implementing a chatbot to improve cost efficiency

Learn more >

ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

Learn more >

MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

Learn more >

Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

Learn more >

Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

Learn more >

HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

Learn more >

SANY

Building an omnichannel customer service platform and multilingual customer service

Learn more >

XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

Learn more >

Simplifying outbound calls with over 30 script sets

Learn more >

Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

Learn more >

Schneider

The AI bot integrates various product materials to create a unified smart service

Learn more >

BYD

Opening both domestic and international customer channels, and significantly improving efficiency

Learn more >

VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

Learn more >

Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

Learn more >

Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

Learn more >

Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

Learn more >

Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

Learn more >

Baomi Technology

Improving service ticket handling efficiency

Learn more >

Search the whole station

voice chatbot vs IVR

Voice Chatbot vs IVR: Why 2026 Is the Turning Point

Voice ChatBot helps service teams move beyond fixed phone menus when callers need clarification, business data, or contextual handoff. This article...
21/07/2026 218
voice AI customer service Voice ChatBot voice chatbot vs IVR Guide

The article is original by Udesk

Expand more!

voice chatbot vs IVR

Voice Chatbot vs IVR: Why 2026 Is the Turning Point

The article is original by Udesk