Customer Service Software Guides & AI Agent Blogs | Udesk

Products

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

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Live Chat

We are always ready to serve all customers with fast and friendly responses

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Call Center

Simplify your agents' business call management with various supporting features.

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AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

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Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

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Video Chat

Deliver a more personalized customer service experience with video chat feature

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Service & Insight

Ticketing

Ticketing system to simplify customer service management.

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Insight

Comprehensive reporting and analytics tool to monitor your service performance.

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Voice of Customer

Comprehensive insights to elevate customer experience

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Solutions

Government

Digital solutions for efficient public service management.

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Travel & Hospitality

24/7 multilingual services for superior guest experiences.

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Cross-border Business

Smart tools to drive global growth and remove barriers.

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Finance

AI-powered growth and optimized financial advisory services.

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Manufacturing

Smart quality inspections to cut costs and boost output.

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Enterprise

Optimize operations and accelerate digital transformation.

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Retail & E-commerce

Upgrade service experience and marketing transformation.

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Energy

Personalized services to boost brand image and satisfaction.

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Small Businesses

Efficient tools to elevate quality and fuel business growth.

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Healthcare

Secure, personalized support for patient health and care.

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Car

Intelligent systems for sustainable automotive development.

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Startups

Agile AI solutions to support rapid growth and innovation.

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Customers

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

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Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

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China Customs

Implementing 24/7 smart customer service

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Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

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Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

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Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

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Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

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Bank Everbright

Improving banking service efficiency

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CEBBbank

Improving outbound call efficiency

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Watsons

Integrating an AI chatbot to resolve 85% of customer issues

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Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

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Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

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SONY

Improving customer service quality with automated processes and smart routing

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Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

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RELX

Implementing an AI platform to improve customer service efficiency

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Grup-Map

Integrating an omnichannel system to improve customer service quality

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4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

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Panda Delivery

Improving food delivery service efficiency

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SF Express

Improving customer service quality with automated processes and smart routing

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Shell

Costs down, efficiency up, and better management through data analysis

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Renon Power

Implementing a chatbot to improve cost efficiency

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ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

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MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

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Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

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Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

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HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

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SANY

Building an omnichannel customer service platform and multilingual customer service

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XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

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Simplifying outbound calls with over 30 script sets

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Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

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Schneider

The AI bot integrates various product materials to create a unified smart service

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BYD

Opening both domestic and international customer channels, and significantly improving efficiency

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VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

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Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

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Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

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Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

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Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

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Baomi Technology

Improving service ticket handling efficiency

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must-have call center features

Call Center Software Features You Can’t Afford to Skip

Essential call center software features every team needs. A complete checklist of must-have tools including IVR, smart routing, call recording, QA,...
21/07/2026 16
Call Center Software call center software features must-have call center features Guide

The article is original by Udesk

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must-have call center features

Call Center Software Features You Can’t Afford to Skip

The article is original by Udesk