Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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chat tools for small business

Five Business Chat Tools to Boost Team Collaboration Efficiency

Efficient team collaboration is essential for businesses to achieve their goals and stay competitive in today’s fast-paced business landscape. With...
15/01/2024 336
chat gpt tools for business chat tools for business chat tools for small business Product
How to Choose the Right Business Chat Tool for Your Needs?

In today’s digital age, businesses rely heavily on chat tools to communicate with customers, collaborate with teams, and streamline their operation...
15/01/2024 309
chat gpt tools for business chat tools for business chat tools for small business Product
The Best Chat Tools for Business in 2024

Effective communication and collaboration are the keys to success for businesses in today’s fast-paced world. Chat tools have become indispensable ...
13/01/2024 429
chat gpt tools for business chat tools for business chat tools for small business Guide
Enhancing Customer Service Experience: 6 Business Chat Tools You Should Consider

In today’s fast-paced business environment, providing excellent customer service is paramount to the success of any company. With the advancement o...
13/01/2024 444
chat gpt tools for business chat tools for business chat tools for small business Guide

The article is original by Udesk

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