Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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omnichannel marketing

Top 10 Omnichannel Systems of 2024: Simplify Your Marketing Strategy

In 2024, omnichannel systems in the field of marketing are receiving increasing attention. By integrating various marketing channels, omnichannel s...
15/01/2024 551
Omnichannel omnichannel marketing omnichannel strategy Guide
Choosing the Right Omnichannel System: A Comprehensive Guide for Marketers in 2024

As a marketing professional at Udesk, it’s essential to understand the significance of choosing the right omnichannel system to enhance customer en...
15/01/2024 328
Omnichannel omnichannel marketing omnichannel strategy Guide
Enhancing Customer Engagement: The Role of Omni-Channel Systems in Modern Marketing

As a marketing professional at Udesk, we understand the pivotal importance of customer engagement in achieving marketing success. In today's digita...
15/01/2024 386
Omnichannel omnichannel marketing omnichannel strategy Product
Unlocking the Power of Omni-Channel Systems: Maximizing ROI and Customer Satisfaction in 2024

As marketers at Udesk, we are witnessing the pivotal role of omni-channel systems in revolutionizing the landscape of customer engagement and marke...
15/01/2024 436
Omnichannel omnichannel marketing omnichannel strategy Product

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