Customer Service& Support Blog

Products

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

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Live Chat

Be available for your customers in an instant.

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Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

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AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

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Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

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Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

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Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

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Solutions

Government

Building a smart government and promoting the digital transformation of government affairs

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Finance Service

AI drives business growth and creates customer focused financial advisors

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Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

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Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

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Customers

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

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Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

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CEBBank

Udesk improves customer service with automated processes and intelligent routing.

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Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

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Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

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Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

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J&T Express

Udesk improves customer service with automated processes and intelligent routing.

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ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

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HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

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Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

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Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

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Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Messaging channels

Unleash Your Marketing Potential: Maximize Engagement with Messaging Channels

在当今竞争激烈的市场环境中，有效的客户参与和沟通是业务增长和成功的关键驱动力。本文旨在探索如何通过消息渠道最大限度地提高参与度并提高营销效果。以人...
17/01/2024 323
Messaging channels messaging channels salesforce service cloud messaging channels Guide
Revolutionize Customer Communication: How Messaging Channels Can Transform Your Business – Insights from Udesk, an AI Customer Service Solutions Provider

In today's fast-paced world, customers expect instant, convenient, and personalized communication with businesses. Traditional methods such as phon...
17/01/2024 372
Messaging channels messaging channels salesforce service cloud messaging channels Guide

The article is original by Udesk

Expand more!

Messaging channels

Unleash Your Marketing Potential: Maximize Engagement with Messaging Channels

Revolutionize Customer Communication: How Messaging Channels Can Transform Your Business – Insights from Udesk, an AI Customer Service Solutions Provider

The article is original by Udesk