Customer Service Software Guides & AI Agent Blogs | UdeskAI Agent Evaluation Guide: Building Reliable, Compliant, and Scalable Customer Service Agents
In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
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In 2025, enterprise adoption of AI agents has crossed the tipping point—over 60% of businesses have deployed agents to handle IT tickets, payment p...
1937
Discover how Generative AI, Agentic AI, and Agentic Retrieval-Augmented Generation (RAG) are revolutionizing customer experiences. Explore in-depth...
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As the core product of Udesk video customer service solution, this service system, built on Tencent TRTC technology, is redefining the way enterpri...
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A well-known home appliance enterprise (hereinafter referred to as Enterprise A) was once trapped in such
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Recently, Xtep, a leading domestic sportswear enterprise, and Udesk, a benchmark enterprise in the AI service sector, officially entered into a dee...
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Against the backdrop of accelerated digital transformation, AI outbound call robots have become a key tool for enterprises to reduce costs, increas...
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In 2026, the deep integration of large model technology and enterprise knowledge management has transformed knowledge bases from
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In the era of e-commerce-driven global business, enterprise services are facing key bottlenecks: although traditional robots can handle basic inqui...
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Entering 2026, ticketing systems have evolved from simple
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