Customer Service Software Guides & AI Agent Blogs | Udesk

Products

Customer Communication

Omnichannel Chat

Manage all customer communication channels via one unified platform.

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Live Chat

We are always ready to serve all customers with fast and friendly responses

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Call Center

Simplify your agents' business call management with various supporting features.

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AI-Driven Chatbot

AI Chatbot

Transform your customer service with AI and chatbot technology.

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Voice Chatbot

Smart AI bot to help you answer all customer inquiries.

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Video Chat

Deliver a more personalized customer service experience with video chat feature

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Service & Insight

Ticketing

Ticketing system to simplify customer service management.

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Insight

Comprehensive reporting and analytics tool to monitor your service performance.

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Voice of Customer

Comprehensive insights to elevate customer experience

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Solutions

Government

Digital solutions for efficient public service management.

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Travel & Hospitality

24/7 multilingual services for superior guest experiences.

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Cross-border Business

Smart tools to drive global growth and remove barriers.

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Finance

AI-powered growth and optimized financial advisory services.

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Manufacturing

Smart quality inspections to cut costs and boost output.

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Enterprise

Optimize operations and accelerate digital transformation.

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Retail & E-commerce

Upgrade service experience and marketing transformation.

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Energy

Personalized services to boost brand image and satisfaction.

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Small Businesses

Efficient tools to elevate quality and fuel business growth.

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Healthcare

Secure, personalized support for patient health and care.

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Car

Intelligent systems for sustainable automotive development.

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Startups

Agile AI solutions to support rapid growth and innovation.

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Customers

Public Services

Finance

Retail & Ecommerce

Transportation & Logistics

Energy

Travel & Hospitality

Manufacturing

Car

Cross-border Trade

SPIC

Efficiently optimizing customer support and automating after-sales operations

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Capital Metro

Relying on the smart voicebot 96123, customer service management efficiency has improved significantly

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China Customs

Implementing 24/7 smart customer service

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Taikang Life Insurance

Implementing a smart platform to streamline tasks and enhance support

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Ppdai

Improving issue resolution, global call quality, and efficient ticket handling

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Finvolution

Improving the efficiency of handling financial complaints with an AI chatbot and automated ticket management

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Postar

Implementing an AI-based customer service system to support fast logistics and e-commerce operations

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Bank Everbright

Improving banking service efficiency

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CEBBbank

Improving outbound call efficiency

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Watsons

Integrating an AI chatbot to resolve 85% of customer issues

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Chow Tai Fook

Improving customer service management, satisfaction, and efficiency

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Estee Lauder

Implementing an AI-based platform to improve customer service efficiency

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SONY

Improving customer service quality with automated processes and smart routing

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Unilever

Enabling omnichannel ticketing and submission automation to ensure privacy, and connecting systems for seamless data analysis

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RELX

Implementing an AI platform to improve customer service efficiency

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Grup-Map

Integrating an omnichannel system to improve customer service quality

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4px

Supporting cross-border logistics with AI customer service, support automation, and simplified global parcel solutions

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Panda Delivery

Improving food delivery service efficiency

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SF Express

Improving customer service quality with automated processes and smart routing

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Shell

Costs down, efficiency up, and better management through data analysis

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Renon Power

Implementing a chatbot to improve cost efficiency

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ExxonMobil

Simplifying inquiries, improving efficiency and satisfaction through standardized SOPs

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MEIYA

Integrating MEIYA channels, enhancing service personalization and satisfaction through a call center with a range of features

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Royal Caribbean

Integrating an omnichannel customer service platform to improve guest satisfaction on board

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Hong Kong Airlines

Improving flight ticket management and passenger service with a cloud-based automated system

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HILTON

Providing multilingual support, with a bot handling common inquiries to reduce workload

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SANY

Building an omnichannel customer service platform and multilingual customer service

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XCMG

Udesk | Simplifying XCMG Inquiries | Improving Service Satisfaction

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Simplifying outbound calls with over 30 script sets

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Dyson

Resolving 50%-60% of requests within 10 minutes, saving over 80% in labor costs

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Schneider

The AI bot integrates various product materials to create a unified smart service

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BYD

Opening both domestic and international customer channels, and significantly improving efficiency

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VOLVO

Based on an integrated AI marketing service solution, achieving key business growth

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Chery

Udesk | Standard SOP for Chery | Improving Service Efficiency

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Tineco

Building omnichannel customer service, improving after-sales efficiency, and increasing user loyalty for

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Banggood

Udesk | Integrated SOP for Banggood | Optimizing Customer Service

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Patpat

Using an omnichannel customer service system to handle cross-border buyer inquiries

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Baomi Technology

Improving service ticket handling efficiency

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customer service call center KPIs

Customer Service Call Center Metrics That Actually Matter in 2026

Service leaders need call center metrics that explain performance, not just report activity. This Customer Service Call Center guide organizes the ...
27/07/2026 142
Call center metrics Customer Service Call Center customer service call center KPIs Guide

The article is original by Udesk

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customer service call center KPIs

Customer Service Call Center Metrics That Actually Matter in 2026

The article is original by Udesk