Customer Service& Support Blog

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

Live Chat

Be available for your customers in an instant.

Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

Government

Building a smart government and promoting the digital transformation of government affairs

Finance Service

AI drives business growth and creates customer focused financial advisors

Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

CEBBank

Udesk improves customer service with automated processes and intelligent routing.

Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

J&T Express

Udesk improves customer service with automated processes and intelligent routing.

ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

3M

Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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Call center metrics

Udesk Call Center: Timely Response, Tailored Solutions, Customer Analytics

In the rapidly evolving landscape of customer service, businesses require solutions that not only deliver immediate responses but also offer tailor...
10/01/2024 331
Call Center Call center metrics Customer service call Guide
Transforming Customer Service: The Rise of Cloud-Based Call Centers

In an era where flexibility and scalability are crucial for any business, cloud-based call center solutions have emerged as a major contributor to ...
10/01/2024 395
Call Center Call center metrics Customer service call Guide
Boosting Efficiency and Efficacy: 5 Key Advantages of Call Center Automation for Businesses

Automation is a transformative force that is reshaping industries around the world, and call centers are no exception. In an environment where effi...
10/01/2024 381
Call Center Call center metrics Customer service call Guide
Innovating Customer Experience: How Advanced Call Center Technology Can Boost Brand Loyalty

In today’s digital age, businesses are looking for impactful ways to stand out and secure customer loyalty. With the advent of innovative call cent...
10/01/2024 486
Call Center Call center metrics Customer service call Guide

The article is original by Udesk

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