Customer Service& Support Blog

Products

Customer Communication

Omnichannel

Be available for your customers whatever channel of communication they choose.

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Live Chat

Be available for your customers in an instant.

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Call Center

Make it easy for your agents to provide exceptional voice service with an intuitive.

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AI-Driven Chatbot

AI Chatbot

Revolutionize your customer service with AI and chatbots.

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Voice Chatbot

AI-powered bot that provides intelligent answers to customer queries.

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Service and Analytics

Ticketing

A powerful ticketing system to easily manage customer service requests

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Analytics

A comprehensive reporting and analytics tool to measure and monitor service performance.

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Solutions

Government

Building a smart government and promoting the digital transformation of government affairs

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Finance Service

AI drives business growth and creates customer focused financial advisors

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Retail&eCommerce

Comprehensively enhance marketing transformation and service experience of consumer goods enterprises

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Healthcare

Create secure, personalized patient experiences with advanced security measures, fostering proactive health

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Customers

Digital Government

Finance

Consumer Goods

Transportation Logistics

Energy

Tourist Hotels

Manufacturing industry

Beijing Metro

Based on 96123 intelligent voice robot, the management efficiency and benefit are improved

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Beijing Customs

ntelligent customer service 7 * 24 service, automatic response

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CEBBank

Udesk improves customer service with automated processes and intelligent routing.

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Watsons

Udesk enhances customer management, boosting satisfaction and efficiency.

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Chow Tai Fook

Udesk enhances customer management, boosting satisfaction and efficiency.

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Estee Lauder

AI-driven platform elevates customer service, garnering positive reviews and boosting performance.

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J&T Express

Udesk improves customer service with automated processes and intelligent routing.

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ExxonMobil

Udesk streamlines inquiries, enhancing efficiency and satisfaction through standardized SOPs

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HILTON

Udesk provides multilingual support, with a robot handling common queries to reduce human workload.

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Udesk streamlines outbound calls with 30+ scripted sets for screening and notifications.

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Dyson

Udesk resolves 50%-60% of requests within 10 minutes, saving over 80% in manpower costs.

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Schneider

Al Robot integrates a full range of product materials to create an integrated intelligent service

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enterprise call center system.

What are the functions of an enterprise call center system? Please elaborate on the specific features.

In today’s increasingly fierce business competition, customer experience has become a crucial dimension of an enterprise’s core competitiveness. En...
19/09/2025 254
and call center software system enterprise call center system.Intelligent call center、Analysis Reports Customer Story Guide Industry Reports News Product
Cloud Call Center System Selection Guide and Pitfall Avoidance Recommendations

Driven by the wave of digitalization, enterprises’ customer communication needs are constantly evolving. Against this backdrop, cloud call center s...
18/09/2025 341
Cloud call center system enterprise call center system.telephone call center Analysis Reports Customer Story Digital Transformation Guide

The article is original by Udesk

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enterprise call center system.

What are the functions of an enterprise call center system? Please elaborate on the specific features.

Cloud Call Center System Selection Guide and Pitfall Avoidance Recommendations

The article is original by Udesk